Richina Simmons
Moncks Corner
Summary
Customer Service Representative with a proven track record of delivering exceptional service. Skilled in managing diverse customer inquiries and resolving issues efficiently. Demonstrates strong ability to work independently or collaboratively with teams and clients.
Overview
9
9
years of professional experience
Work History
CUSTOMER CARE ASSOCIATE
VIRTUAL RETAIL
Charleston
06.2024 - Current
- Recommended products based on customer preferences
- Up-sold and cross – sold items for devices purchased
- Cultivated knowledge of devices and services to answer customer inquires and recommend products
- Researched product information and current trends to resolve customers concerns and increase customer satisfaction
DIETARY CALL CENTER
MUSC/MORRISON
Charleston
09.2022 - 06.2024
- Follows proper telephone etiquette and procedures with patients, visitors and healthcare professionals.
- Offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic, and religious preferences, when patient inquires or needs additional selections.
- Responsive to patients’ needs always
- Resolves patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
- Interacts with nursing to ensure patients diet prescriptions are accurate, and patients
- Food needs are met
- Completes all daily, weekly or monthly reports as outlined in the corporate policies and procedures on a timely basis meeting all prescribed deadlines
- Assisting patients with meal orders while in hospital
- Contacting nurse when diets have not been put in or updated
- Contacting the kitchen when meals are missing or not provided to patients
CUSTOMER CARE SPECIALISTS
TELUS INTERNATIONAL
North Charleston
10.2021 - 12.2021
- Assisted customer with credit card inquiries
- Payment dates
- Amount due
- Reward points
- Promotions
- Disputes
- Identity theft
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
North Charleston
06.2020 - 11.2021
- Campaign 1 - Dominion Energy Ohio Gas
- Completed inbound calls for the request of gas services
- Assisting with establishing gas services for their home/business
- Instructed how to apply for assistance during Covid pandemic
- Emergency shut-off assistance
- Billing Inquiries
- Issuing refunds of deposits
- Advising customers of online services to assist with billing/services
- Campaign 2 - Olay
- Assisting customer with orders online
- Informing customers of their product ordered
- Aid with online website
- Tracking orders
- Applying promotions to accounts
- Follow up calls about past order
- Medical intake if customers are affected by a product
CUSTOMER SERVICE REPRESENTATIVE
IQOR
North Charleston
10.2016 - 02.2017
- Campaign 1 – Direct TV
- Accepting payments via debit card, credit card and checks to
- Restore services due to nonpayment or technical issues
- Upselling services based on customer wants and needs
- Campaign #2 Volvo Buyback
- Claims Representative
- Assisting customers with instructions towards their claims on the national Volvo Buy Back program.
Education
HS DIPLOMA -
GARRETT ACADEMY OF TECHNOLOGY
N Charleston, SC05.1996
<Enter your own>
Title: Customer Service Representative
References
References available upon request.
Timeline
CUSTOMER CARE ASSOCIATE
VIRTUAL RETAIL
06.2024 - Current
DIETARY CALL CENTER
MUSC/MORRISON
09.2022 - 06.2024
CUSTOMER CARE SPECIALISTS
TELUS INTERNATIONAL
10.2021 - 12.2021
CUSTOMER SERVICE REPRESENTATIVE
ALORICA
06.2020 - 11.2021
CUSTOMER SERVICE REPRESENTATIVE
IQOR
10.2016 - 02.2017
HS DIPLOMA -
GARRETT ACADEMY OF TECHNOLOGY
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