Richinela Eliodor
Randolph,MA
Summary
Dedicated Clinical Program Assistant with over 4 years of experience in healthcare and administrative support. Skilled in coordinating medication therapy management (MTM) services and supporting clinical operations to drive efficiency and quality of care. Proficient in data reporting, multitasking with a focus on fostering collaborative relationships with internal teams and external stakeholders. Committed to improving team performance and contributing to organizational success through proactive communication and engagement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Program Assistant (contractor)
Stop & Shop | Ahold USA
12.2020 - Current
- Acted as liaison between pharmacists, clinical projects, and store level operations.
- Managed MTM scheduling and patient outreach for Medicare D members.
- Prepared flu clinic contracts ensuring billing accuracy.
- Organize data in Excel for efficient daily reporting.
- Monitor clinical inbox to facilitate remote marketing initiatives for MTM services
Treatment/Orthodontic Scheduling Coordinator
Children & Family Dentistry
10.2017 - 11.2020
- Provided exceptional customer service in insurance verification, payment posting, and patient account management.
- Manage scheduling and logistics for the Orthodontics traveling team to ensure efficiency.
- Assist dentist in treatment planning and recommendations to optimize patient care
- Led daily report submission using Excel; facilitated morning huddles and end-of-day meetings
Client Service Representative
State Street Global Operations
09.2015 - 12.2016
- Managed administrative tasks including data processing and financial transactions
- Resolved discrepancies in settlement and trade while supporting client onboarding and reporting
- Analyzed system configurations for trade implementation and account setup
Third Party Lending Associate II
State Street Global Operations
07.2014 - 10.2015
- Monitored trade transactions to ensure compliance with client requests and correct discrepancies
- Investigated and resolved discrepancies from high-volume faxed instructions.
- Generated reports to support internal documentation and auditing processes.
Education
Healthcare
Cambridge College
Skills
- Microsoft Office: Excel, Word, PowerPoint, and Outlook
- MTM Software & Script Management
- Supply Logix
- Clinical Scheduling & Reporting
- Insurance Verification & Billing
- Patient communications
Certification
- Certified Finance Analyst
- Certified Dental Assistant
- Certified Pharmacy Technician
LANGUAGES
Fluent Haitian Creole
Timeline
Clinical Program Assistant (contractor)
Stop & Shop | Ahold USA
12.2020 - Current
Treatment/Orthodontic Scheduling Coordinator
Children & Family Dentistry
10.2017 - 11.2020
Client Service Representative
State Street Global Operations
09.2015 - 12.2016
Third Party Lending Associate II
State Street Global Operations
07.2014 - 10.2015
Healthcare
Cambridge College
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