RICH JAPETH MERCADO
Santa Clara
Summary
Dynamic and results-driven professional with a passion for creative problem-solving. Highly organized and detail oriented, with experience in customer service, communications, and project management. Proven ability to successfully manage multiple projects simultaneously, with an aptitude for learning new skills quickly.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Advocate
Target
06.2025 - Current
- Processed customer transactions efficiently, maintaining accuracy to enhance the checkout experience.
- Assisted in training new staff on operational procedures and customer service standards.
- Resolved customer inquiries and concerns promptly to foster positive shopping experiences.
- Maintained a clean and organized register area to promote a welcoming environment for shoppers.
- Collaborated with team members to streamline checkout processes and optimize workflow efficiency.
- Managed cash handling responsibilities, including balancing registers at the end of shifts.
- Promoted special offers and store promotions to increase customer engagement and sales volume.
Administrative Assistant
TaskUs
09.2022 - 05.2025
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Organized office operations to enhance efficiency and streamline workflows.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Focused on learning new skills and staying updated with industry changes.
- Participated in ongoing training to enhance own job skills and knowledge.
- Met deadlines while maintaining high-quality deliverables.
- Coordinated schedules and managed calendars for multiple executives to optimize time management.
- Developed and maintained filing systems ensuring easy access to essential documents.
Customer Service Representative (Telco)
Alorica
10.2021 - 04.2022
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
- Proficiently handled high call volumes while maintaining quality service standards.
- Met performance goals and call center metrics in fast-paced performance setting.
- Answered calls, left voicemails, and scheduled follow-up calls to drive customer engagement.
- Built trust with customers through personalized conversations.
- Utilized effective communication skills to provide customers with solutions to their inquiries.
- Demonstrated excellent communication skills by actively listening to customers, responding to their needs, and providing helpful solutions.
- US
Barista
Our Daily Bread Cafe
09.2020 - 09.2021
- Prepared beverages and pastries to meet customer preferences and maintain quality standards.
- Delivered exceptional customer service by actively engaging with patrons and addressing inquiries promptly.
- Maintained cleanliness and organization of the café environment to promote a welcoming atmosphere.
- Managed inventory levels to minimize waste and ensure availability of popular items for customers.
- Prepared beverages according to established recipes to maintain quality and consistency.
- Operated coffee brewing equipment and maintained cleanliness to ensure optimal performance.
- Assisted customers in selecting beverages, enhancing their experience through product knowledge.
- US
Education
Senior High School Graduate -
Caduang Tete National High
05.2021
High School Diploma - undefined
St Vincent's Academy
04.2019
Elementary School Diploma - undefined
St Vincent's Academy
05.2015
Skills
- Reliability and punctuality
- Strong empathy
- Stress tolerance
- Customer service excellence
- Data entry
- Problem-solving skills
- Verbal and written communication
- Social listening
- Social media posting
- Schedule management
Certification
- Foundation of Digital Marketing and Ecommerce
- Food Handling Certification
- Social Media Marketing
Timeline
Guest Advocate
Target
06.2025 - Current
Administrative Assistant
TaskUs
09.2022 - 05.2025
Customer Service Representative (Telco)
Alorica
10.2021 - 04.2022
Barista
Our Daily Bread Cafe
09.2020 - 09.2021
High School Diploma - undefined
St Vincent's Academy
Elementary School Diploma - undefined
St Vincent's Academy
Senior High School Graduate -
Caduang Tete National High