Richlin Lee
Duncanville,TX
Summary
Dependable professional with a proven track record of success in process improvement and workflow optimization. Attention to detail and a proactive mindset enhance team efficiency, while strong multitasking abilities thrive in fast-paced environments. Core competencies include effective communication and organizational skills.
Overview
10
10
years of professional experience
Work History
Brand Ambassador
Business Jet Center
Dallas, TX
01.2023 - Current
- Managed the timely execution of services for VIP clients, coordinating all aspects of their arrival and departure
- Delivered personalized customer service, ensuring each guest’s needs were met with professionalism and efficiency—skills that align with client-facing environments requiring high attention to detail
- Worked with a team to maintain seamless operations, prioritizing tasks to ensure smooth transitions and maximum client satisfaction during peak times
Property Manager
Airbnb
Austin, TX
06.2020 - Current
- Managed guest experiences from booking to check-out, ensuring high standards of service and organization were consistently met
- Addressed last-minute guest needs and handled logistical challenges to ensure smooth, uninterrupted service, highlighting my ability to work quickly and efficiently
Customer Service Representative
Austin Executive
Pflugerville, TX
12.2022 - 12.2023
- Coordinated complex schedules and logistics for a high-volume, fast-paced environment, ensuring all tasks were completed on time and to the highest standard
- Delivered top-tier customer service, addressing client inquiries promptly and ensuring a smooth and efficient experience throughout
- Worked alongside operational teams to ensure facilities were prepared and running on schedule, ensuring guests had everything they needed for an optimal experience
Freelancer / Organizational Specialist
Remi + Gold
Austin, TX
12.2021 - 08.2022
- Managed event setups and breakdowns, ensuring all materials and arrangements were ready for use in time for the occasion
- Ensured seamless coordination among vendors, teams, and clients, allowing for efficient operations and exceptional service delivery
Event Specialist
36th Street Events
Austin, TX
07.2021 - 05.2022
- Coordinated and managed logistics for events, ensuring all aspects were aligned and executed on time, while keeping everything organized and accessible
- Delivered under tight deadlines, ensuring all tasks were completed efficiently while maintaining a high level of client satisfaction
Customer Service Support / Personal Banker
Wells Fargo Bank
Austin, TX
12.2014 - 11.2019
- Provided customer support and handled complex inquiries, ensuring satisfaction and timely resolution of issues
- Managed competing priorities, ensuring quick and effective service delivery while maintaining high levels of client interaction
Education
High School Diploma -
Champlin Park Highschool
Champlin, MN06-2011
Skills
- Workflow Improvement
- Customer Engagement Expertise
- Task Prioritization
- Strong Team Involvement
- Experienced in Technology Applications
- Dependable Transportation
- Event management experience
Additional Information
Ready to begin immediately and adapt to any environment with minimal training., Able to lift 30+ pounds and stand for extended periods, physically prepared for active, fast-paced environments., Known for reliability, efficiency, and maintaining a calm, focused approach in high-pressure situations.
Timeline
Brand Ambassador
Business Jet Center
01.2023 - Current
Customer Service Representative
Austin Executive
12.2022 - 12.2023
Freelancer / Organizational Specialist
Remi + Gold
12.2021 - 08.2022
Event Specialist
36th Street Events
07.2021 - 05.2022
Property Manager
Airbnb
06.2020 - Current
Customer Service Support / Personal Banker
Wells Fargo Bank
12.2014 - 11.2019
High School Diploma -
Champlin Park Highschool
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