Richlyn Acebo
Pensacola
Summary
Developed key transferrable skills in dynamic, customer-facing environment, including exceptional communication and organizational abilities. Adept at handling multiple tasks simultaneously and ensuring positive experience for all guests and customers. Seeking to apply these skills as waitstaff, contributing to team-oriented and customer-focused workplace.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk
Residence Inn
12.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answering phone inquiries and providing clear information.
- Checking the market making sure they are full of food and beverages.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Streamlined front desk operations for increased efficiency and improved customer service.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Balanced daily cash drawers meticulously; reconciled any discrepancies and prepared accurate reports for the accounting department.
Food Server
Nippon Sushi
11.2022 - 11.2024
- Responsible for taking orders from diners, delivering food and beverages, and ensuring a pleasant dining experience
- Communicate with kitchen staff, manage customer needs during meals, and handle any issues that may arise.
- Cleaning tables and setting up for the next customer.
- Cultivated warm relationships with regular customers.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Store Clerk
Alvin’s Island
11.2021 - 07.2023
- Customer Service: Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Sales Support: Promote new products, inform customers about discounts, and upsell items.
- Cash Handling: Operated POS systems to accurately process customer purchases and handle cash or credit payments.
- Store Maintenance: Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Fitting Room Assistance: Help customers in fitting rooms with additional sizes or items.
Food Server
Taipei Asian Cuisine
11.2021 - 11.2022
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Improved customer satisfaction with quick and accurate order taking.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier, host, bartender
Cubi Bar Café (MWR)
09.2017 - 11.2021
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeting guest at the entrance and assisting them to their table.
- Handling waitlist during Blue Angel practice.
- Strengthened team morale and cooperation by assisting coworkers during peak hours (cleaning tables).
- Serving food and alcohol drinks at the bar.
Education
Bachelor of Applied Science - Cybersecurity
Pensacola State College
Pensacola, FL05.2022
Skills
- Microsoft Office Suite
- Point of sale (POS) system operations
- Front desk operations
- Computer proficiency
- Cash handling
- Work ethic and integrity
- Time management skills
- Food safety practices
- Food handling
- Food service
Certification
CompTIA Security +, BM6PFCNSK2FEQLK1, http://verify.comptia.org/
Timeline
Front Desk
Residence Inn
12.2024 - Current
Food Server
Nippon Sushi
11.2022 - 11.2024
Store Clerk
Alvin’s Island
11.2021 - 07.2023
Food Server
Taipei Asian Cuisine
11.2021 - 11.2022
Cashier, host, bartender
Cubi Bar Café (MWR)
09.2017 - 11.2021
Bachelor of Applied Science - Cybersecurity
Pensacola State College
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