Richmore Mwanza
Harare,HA
Summary
A hard working, calm, kind and discreet Housekeeper who is meticulous and familiar with hotel systems functionality and importance of highest levels of guest experience and confident with delicate items, furnishings and couture pieces. An Experienced Housekeeper who always ensures that the highest levels of guest satisfaction is delivered at all times. Very sociable individual who can easily make friends and engage with people in conversation. A true professional who can take own initiative and also follow the senior's instructions right down to the letter. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Overview
2
2
years of professional experience
Work History
Housekeeper /Housekeeping Cleaner
Hillsprings Hotel and Resorts
Harare, Harare
02.2021 - 02.2023
- Care for the safety and comfort of guests during their stay at the hotel
- Followed instructions regarding duties and assignments for facility and machinery maintenance
- Servicing of guest rooms
- Ensuring that cleaning duties are carried out in accordance with a cleaning schedule
- Issuing floor keys to room attendants
- Routine cleaning of guestrooms and common areas
- Responding at all times in a friendly, helpful manner to guests and other colleagues
- Carrying out duties with the minimum amount of instructions
- Helping and supporting guest with mobility issues and other physical disabilities including continence support
- Restocking guestroom amenities like toiletries, drinking glasses and notepads
- Communicating and demonstrating the safety guidelines and rules if need be
- Responsible for cleaning and tidying the service user's room and doing laundry simultaneously
- Ensured that a safe environment is provided for the service user by monitoring their surroundings for hazards such as fire hazards or tripping hazards
- Performed any other duties assigned by the heads of departments
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
Education
GED -
Warren Park High School
Harare Zimbabwe11-2004
Skills
- Multi-tasking & Coordinating
- Proficiency in cleaning equipment and products
- Knowledge of safety protocols and procedures
- Ability to work independently and as part of a team
- Basic math skills for inventory management
- Physical stamina for lifting, bending, and standing
- Ability to prioritize tasks and manage time effectively
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
- Basic knowledge of household maintenance and repair
- Ability to follow instructions and take direction
- MS Office
- Computer Skills
- [Area of certification] certified
- [Type] Software Proficiency
- Microsoft Office
Accomplishments
- Best Employee of the Month, 07/01/21
- Best Employee of the Month, 12/01/21
- Best Employee of the Month, 03/01/22
- Best Employee of the Month, 01/01/23
Corecompetences
- Cleaning and Sanitizing Techniques
- Laundry and ironing skills
- Kitchen Maintenance and Organization
- Bed making and linen care
- Proper use of PPE
- Local Health and Safety knowhow
- Basic First Aid and CPR training
- Inventory Management and Ordering
- Hospitality industry standards
- Culture Awareness & Active Listening
Skillsandhighlights
- Multi-tasking & Coordinating
- Proficiency in cleaning equipment and products
- Knowledge of safety protocols and procedures
- Ability to work independently and as part of a team
- Basic math skills for inventory management
- Physical stamina for lifting, bending, and standing
- Ability to prioritize tasks and manage time effectively
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality and handle sensitive information
- Basic knowledge of household maintenance and repair
- Ability to follow instructions and take direction
Vaccinationstatus
Full Covid 19 Vaccination
Languages
- English
- Shona
References
Willian Goto, Human Resources Director, Hillsprings Hotel and Resorts, +263 733 025 380, infohr@hillspringsresorts.net
Hobbies and Interests
- Team Building
- Socializing
- Interaction
- Travelling
- Business
- Computer Literacy
Qualifications - Certifications
- Hospitality Management-Health and Safety in Food Service, Alison
- Housekeeping Tasks and Procedures, Alison
- Basics of Cargo Handling, Alison
- Cleaning Procedures Step by Step, Hillsprings Hotel and Resort
- Preventing Infection in Special Situations, Hillsprings Hotel and Resort
- CPR, AED and First Aid, Hillsprings Hotel and Resort
Personal Information
- Passport Number: BE144061
- Date of Birth: 03/30/87
- Gender: Male
- Nationality: Zimbabwean
- Driving License: Clean Code Driver`s License
Timeline
Housekeeper /Housekeeping Cleaner
Hillsprings Hotel and Resorts
02.2021 - 02.2023
GED -
Warren Park High School
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