Richnesha Kelly
Miami,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
RemX
Miramar, FL
12.2024 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Updated databases with new and modified customer data.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
School Bus Attendant
Broward County School Board
Pembroke Pines, FL
06.2024 - Current
- Reminded passengers of safety protocols and enforced adherence.
- Performed daily pre-trip inspections of buses prior to departure.
- Assisted drivers by providing directions if needed while en route to destination.
- Communicated with bus driver to inform about student safety or request assistance.
- Monitored student behavior while on the bus and took corrective action when necessary.
- Loaded and unloaded individuals in wheelchairs using motorized lift and securing wheelchair in place.
- Responded to emergency situations by attending to students or administering first aid.
- Recorded incidents or injuries and reported to professionals for resolution.
- Seated students and secured seatbelts, harnesses or other protective devices.
- Handled passenger emergencies or disruptions.
School Bus Attendant
Palm Beach County School District
West Palm Beach, FL
03.2016 - 06.2024
- Responded quickly and appropriately in emergency situations.
- Reminded passengers of safety protocols and enforced adherence.
- Reported any incidents or accidents promptly to supervisors or designated personnel according to established protocols.
- Maintained a clean and organized bus interior at all times.
- Inspected exterior of bus before beginning shift to ensure no damage has occurred since last use.
- Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
HHA
Private Duty
Belle Glade, FL
01.2011 - 06.2017
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Provided patients and families with emotional support and instruction.
- Transported individuals to medical appointments and assisted with errands.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Administered prescribed medications under direction from physician.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
- Answered questions from family members about the care being provided to the client.
- Changed bed linens regularly ensuring a clean environment for the client at all times.
Customer Service Manager
Walmart
Clewiston, FL
02.2012 - 06.2016
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Led team engagement to assist cross-functional departments and achieve goals.
Security Officer
LAZ Parking
Fort Lauderdale, FL
03.2011 - 07.2013
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored security cameras to identify and respond to suspicious activity.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
Education
High School Diploma -
Glades Central High
Belle Glade, FL05-2011
Skills
- Complaint resolution
- Scheduling
- Account updating
- De-escalation techniques
- Record preparation
- Stock management
- Clerical support
- Customer relations
Certification
- HHA
- FIRST AID
- SECURITY D
Timeline
Customer Service Representative
RemX
12.2024 - Current
School Bus Attendant
Broward County School Board
06.2024 - Current
School Bus Attendant
Palm Beach County School District
03.2016 - 06.2024
Customer Service Manager
Walmart
02.2012 - 06.2016
Security Officer
LAZ Parking
03.2011 - 07.2013
HHA
Private Duty
01.2011 - 06.2017
- HHA
- FIRST AID
- SECURITY D
High School Diploma -
Glades Central High
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