Summary
Overview
Work History
Education
Skills
Timeline
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Richondria Cromwell

Glen Burnie,MD

Summary

Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.

Overview

9
9
years of professional experience

Work History

Direct Care Assistant

Springfield Hospital Center
Sykesville, MD
12.2022 - Current
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
  • Transported clients to medical and dental appointments to provide support.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Analyzed and complying overall patient performance and recommended adjustments to care plan goals, supporting individual progression.

Dispatch Office Assistant

Trans American Trucking Company
05.2020 - 12.2022
  • Completed daily logs and reports for management review.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Ordered and distributed office supplies while adhering to fixed office budget.
  • Proofread and edited documents for accuracy and grammar.
  • Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Increased customer service success rates by quickly resolving issues.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Patient Care Coordinator

Chesapeake Mobile Healthcare
05.2018 - 10.2020
  • Taught patients and families to use at-home medical equipment.
  • Greeted and assisted patients with check-in procedures.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Resolved customer complaints using established follow-up procedures.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Facilitated communication between patients and various departments and staff.

Transportation Dispatcher

First Transit
05.2015 - 11.2017
  • Developed and implemented customer service policies and procedures.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Assisted in resolving customer complaints and grievances.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Answered phone calls and responded to customer emails.
  • Conducted regular performance evaluations of dispatch staff, identifying areas for improvement and growth opportunities
  • Assisted in employee training, resulting in improved dispatcher efficiency and reduced response times
  • Participated in interdepartmental meetings to discuss business objectives and align operational strategies accordingly
  • Developed strong relationships with clients through proactive communication and problem-solving support
  • Increased customer satisfaction through timely communication and accurate shipment tracking updates
  • Handled incoming calls and emails from customers regarding issues with deliveries
  • Worked closely with customers to effectively resolve issues and complaints
  • elivered exceptional customer service to individuals contacting company's call center for support and assistance
  • Built professional relationships with new customers and cultivated existing ones through active listening and intelligent open-ended questioning
  • Received new orders, prepared documentation, and assigned personnel
  • Utilized dispatch software to enter customer orders, deliveries and receipts
  • Monitored and tracked dispatch communication systems
  • Answered phone calls and responded to customer emails
  • Managed customer accounts and invoicing
  • Increased customer satisfaction through timely communication and accurate shipment tracking updates.

Education

High School Diploma -

Old Mill High School
Millersville, MD
05.2001 -

Skills

  • Transportation

  • Client Support

  • First aid and safety

  • Clear Communication

  • Certified in CPR/AED

  • Filing and data archiving

  • Excellent Communication

  • Interpersonal Skills

  • Business Correspondence

  • CPR Certification

  • Team building

  • Schedule Management

Timeline

Direct Care Assistant

Springfield Hospital Center
12.2022 - Current

Dispatch Office Assistant

Trans American Trucking Company
05.2020 - 12.2022

Patient Care Coordinator

Chesapeake Mobile Healthcare
05.2018 - 10.2020

Transportation Dispatcher

First Transit
05.2015 - 11.2017

High School Diploma -

Old Mill High School
05.2001 -

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Richondria Cromwell