Richstandley Augustin
Orlando,FL
Summary
Energetic, hard-working employee with over 8 years of experience in customer service and patient care. Detailed-oriented medical & health services manager who is passionate about extending the healing ministry of Christ with high quality patient care. Team-player who finds a great deal of joy in helping peers reach their goals by motivating, encouraging, and supporting them. Enjoys doing the behind the scenes work that keeps the show going.
Overview
11
11
years of professional experience
Work History
Senior Manager, Patient Transportation
AdventHealth
Orlando, FL
08.2024 - Current
- Facilitated team meetings to drive collaboration and align goals.
- Developed training programs to improve team effectiveness and knowledge sharing.
- Established effective communication channels between different departments within the organization.
- Led cross-functional teams to achieve project milestones, ensuring collaboration and efficiency.
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Established key performance indicators to monitor project success and efficiency.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Oversaw budget planning, resource allocation, and financial management processes.
Practice Manager
AdventHealth
Orlando, FL
05.2023 - 08.2024
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Created and implemented policies and procedures for effective practice management.
- Mentored and coached interns and newly hired team members on office procedures and computer systems.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
Office Supervisor
AdventHealth
Champions Gate, FL
11.2021 - 05.2023
- Interviewed, hired and trained medical office teams and conducted performance reviews.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Developed plans to streamline patient flows, increase office and patient care efficiency and generate new revenues.
- Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
Medical Receptionist
AdventHealth
Winter Park, FL
06.2021 - 11.2021
- Entered insurance, demographics and health history into patient database.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
Grocery Replenishment Specialist
Publix Super Markets
Orlando, FL
01.2015 - 07.2021
- Put together visually-pleasing displays for regular merchandise and sales promotions.
- Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
- Replenished inventory with focus on addressing customer needs.
Education
MBA - Finance
Southern New Hampshire University
Manchester, NH 08.2025 - 11.2025
Bachelor of Arts - Health Administration
University of Central Florida
Orlando, FL05.2021
Associate of Arts - Business Administration
Valencia College
Kissimmee, FL05.2018
Skills
- Personnel management
- Sales planning
- Decision-making
- Inventory controls
- Leadership
- Computer skills
Accomplishments
- Practice Recognition Award 2022
- Lean Six Sigma - Green Belt Certification
Timeline
MBA - Finance
Southern New Hampshire University
08.2025 - 11.2025
Senior Manager, Patient Transportation
AdventHealth
08.2024 - Current
Practice Manager
AdventHealth
05.2023 - 08.2024
Office Supervisor
AdventHealth
11.2021 - 05.2023
Medical Receptionist
AdventHealth
06.2021 - 11.2021
Grocery Replenishment Specialist
Publix Super Markets
01.2015 - 07.2021
Bachelor of Arts - Health Administration
University of Central Florida
Associate of Arts - Business Administration
Valencia College