Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richundra Cooper

Memphis,TN

Summary

Resourceful Assistant Property Manager known for high productivity and efficient task completion. Specialize in tenant relations, lease management, and property maintenance coordination. Excel in communication, problem-solving, and time management to enhance operational efficiency and tenant satisfaction. Committed to leveraging these skills to achieve excellent service delivery and property performance.

Overview

9
9
years of professional experience

Work History

Assistant Property Manager

Advance Precision Group
Memphis, TN
12.2024 - Current
  • Collected first month's rent along with security deposit prior to move-in date.
  • Checked rental eligibility by following company's verification process.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Prepared detailed budgets and financial reports for properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Recommended clarifications and changes in program policies to director of property management.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Cultivated rapport with clients to meet expectations for high-end event space rentals.
  • Met with committees to discuss and resolve legal and environmental issues.
  • Conducted regular inspections of properties to identify any needed repairs or improvements.
  • Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
  • Conducted market research to determine competitive rental rates for properties.
  • Compiled and conveyed operational and financial data to regional manager.
  • Reviewed completed applications and assessed household information against file history and program regulations.
  • Assisted property manager in leasing and marketing activities.
  • Conducted tours of vacancies with prospective tenants.
  • Conducted apartment tours for potential tenants and answered questions about property.
  • Kept records of correspondence with residents and tenants.
  • Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
  • Met with clients to negotiate management and service contracts.
  • Updated tenant and unit information to keep current in housing database.
  • Prepared and submitted monthly tenant visit logs.
  • Handled resident complaints and expedited maintenance requests.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
  • Negotiated rental terms with applicants ensuring that they comply with company policy standards.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Managed day-to-day activities involving tenants, subcontractors and property management.
  • Handled security deposit refunds.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.

Assistant Property Manager

Pedcor Homes
Memphis, TN
10.2018 - 11.2022
  • Checked rental eligibility by following company's verification process.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Prepared detailed budgets and financial reports for properties.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action.
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
  • Assisted property manager in leasing and marketing activities.
  • Conducted tours of vacancies with prospective tenants.
  • Met with clients to negotiate management and service contracts.
  • Monitored building maintenance and repairs, coordinated with contractors to ensure completion of tasks.
  • Updated tenant and unit information to keep current in housing database.
  • Prepared and submitted monthly tenant visit logs.
  • Handled resident complaints and expedited maintenance requests.
  • Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
  • Checked common areas regularly to keep neat, clean and free of debris.
  • Maintained thorough, accurate and compliant records for internal and regulatory audits.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
  • Supervised production of annual rent, operating expense, and real estate tax adjustments.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
  • Directed collection of insurance premiums, taxes and incurred operating expenses.
  • Developed strong, professional relationships with residents by delivering exemplary service and engagement.
  • Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
  • Recognized by management for providing exceptional customer service.
  • Worked with cross-functional teams to achieve goals.

Leasing Consultant

Lexington Asset
Memphis, TN
01.2016 - 04.2017
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Assisted owners with analyzing complex real estate documents and loan agreements.
  • Tracked leads using CRM software and followed up with interested parties.
  • Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
  • Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
  • Updated resident data into property management software system daily.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.
  • Provided excellent customer service to all tenants throughout their tenancy period.

Education

Bachelor of Science -

University of Memphis
Memphis, TN
12-2008

Skills

  • Security deposit refunds
  • Telephone and email etiquette
  • Housing regulations
  • Vacant unit monitoring
  • Tenant issue resolution
  • Relationship building and rapport
  • Onsite tours
  • Lease administration
  • Application process proficiency
  • Property tours and inspections
  • Staff management
  • Appointment scheduling
  • Tenant conflict resolution
  • Property inspections
  • Activity planning
  • Emergency response planning
  • Resident retention
  • Payment collection
  • Rent collection
  • Property maintenance
  • Leasing and sales
  • Legal notice preparation
  • Marketing and advertising
  • Strong communication skills
  • Fair housing regulations
  • Eviction coordination
  • Record keeping
  • Showing and leasing of units
  • Policy enforcement
  • Unit inspection
  • Property inspection
  • Training and mentoring

Timeline

Assistant Property Manager

Advance Precision Group
12.2024 - Current

Assistant Property Manager

Pedcor Homes
10.2018 - 11.2022

Leasing Consultant

Lexington Asset
01.2016 - 04.2017

Bachelor of Science -

University of Memphis

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Richundra Cooper