RICHARD VAN MARTER
Woodhaven,MI
Summary
Business Relationship Manager experienced in developing customized Information Technology solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent communication skills. Focused on deepening client relationships by providing superior service and support. Outgoing and ambitious professional with 13 years of experience in Information Technology.
Overview
15
15
years of professional experience
Work History
Business Relationship Manager - Sportservice
Delaware North Companies - Sportservice
09.2021 - Current
- Gather and define clients' requirements to develop clear specifications for project plans. Propose, define, and rationalize new technology requirements and standards that align with appropriate processes to ensure they are properly vetted and become associated with our new solutions set.
- Collaboratively design and prepare technical presentations and recommended solutions for client issues. Received commendation from the president of Sportservice for my expertise and commitment to the success of our company.
- Exhibit strong technical aptitude and application expertise resulting in optimized performance, continuous improvement recommendations, and product innovation.
- Consult regularly with leadership on project status, new project proposals, and technical issues, as well as identifying strategic vendor partnerships that best deliver our business needs.
- Collaborate with clients and leadership to define solution requirements, accounting for development variables from unit to unit.
- Maintain communication with clients and leadership, and provide training, coaching, and mentorship to PMOs, IT Operations, and Sportservice leadership. Recognized by executives in Seattle and UBS arena for providing outstanding leadership in organizing and executing tasks in their new arenas.
IT Field Director
Delaware North Companies - Sportservice
02.2012 - 09.2021
- Analyzed department and job-related functionality requirements to align technology priorities with business needs first with Detroit Baseball at Comerica Park, and later with the Detroit Red Wings at Little Caesar's Arena.
- Implemented technical application support and information technology procedures resolving technical and hardware issues within the stadium and arena. Was recruited to provide support and technical expertise to units during major events including Super Bowl XLVIII, multiple MLB All-Star Games, and NHL Winter Classic events.
- Deployed, monitored, and maintained system installation, upgrades,and network integration.
- Identified opportunities for optimization, redesign, and development. Coordinated with management teams to plan, develop, align, and execute strategies that would meet client's vision, mission and purpose. Planned, budgeted, installed, and networked the point of sale systems for the new Little Caesar's Arena in 2017.
- Fostered positive working environment that encouraged collaboration and accountability and managed end-user needs with functional and security responsibilities.
IT Systems Manager
Halloween City
01.2009 - 01.2012
- Managed pre-season hardware preparation, imaging, and testing of all equipment.
- Managed asset tracking and maintained accurate records.
- Managed the hardware and software support help desk.
- Inventoried and tested assets at completion of season.
- Refurbished hardware and equipment.
Skills
- Excellent communication skills
- Able to build excellent rapport with clients and leadership
- Program Management
- Vendor/Client Management
- Advanced understanding of trends in technology and business strategies
Technical Skills
- Word/Excel
- Google Sheets/Docs/Forms
- WordPress/Squarespace
- Microsoft Teams
- POS Solutions
- Jira/Confluence
- Advanced hardware/software POS troubleshooting
Timeline
Business Relationship Manager - Sportservice
Delaware North Companies - Sportservice
09.2021 - Current
IT Field Director
Delaware North Companies - Sportservice
02.2012 - 09.2021
IT Systems Manager
Halloween City
01.2009 - 01.2012
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