Rich W. Murray
BROOKLYN,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Intern
Huckleberry Hills / Hogwash Farms
04.2021 - Current
- Assisted in cultivation, harvesting and trimming
- Maintained a tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Used skills to grow new plants from seeds
- Placed supply orders, restocked supplies, and merchandised products for purchase by customers at a processing facility
Concierge
325 Kent
04.2019 - 06.2021
- Worked closely with building facilities and managerial staff to maintain optimum levels of communication to effectively and efficiently complete projects.
- Prepared variety of different written communications, reports and documents to ensure smooth operations.
- Monitored all company inventory to ensure stock levels and databases were updated
- Exceeded goals through effective task prioritization and great work ethic.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Residential Porter
Terrance Gardens Plaza
01.2017 - 04.2019
- Ensures cleanliness in high-traffic areas, including hallways, lobby areas and reception.
- Completes or assigned cleaning duties, including sweeping, dusting, mopping and window-cleaning.
- Repairs equipment to ensure continuous operation.
- Performs minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper and painting.
- Expertly utilizes wide range of tools for damage repair.
- Collects trash and emptied receptacles and recycling containers.
- Cleans restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs.
- Communicates operational issues and changes to supervisor on regular basis.
- Remedies issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Consistently assumes additional responsibilities and worked extended hours to meet project deadlines.
- Performs maintenance duties as directed.
Security Guard And Receptionist
Gateway Marina
01.2014 - 01.2018
- Inventory control, supply orders and product placement.
- Statistical data entry and weekly reports (Microsoft word, excel).
- Adhered to established procedures and policies and posted orders to include enforcement of company rules, policies and regulations.
- Handled both common and crisis situations in a calm and efficient manner.
- Worked both independently and collaboratively to resolve urgent issues.
- Remained flexible in a rapidly moving environment and adapted to developing situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Delivered accurate verbal and written reports to company personnel.
- Provided clerical support to company employees, including copying, faxing and file management.
Receptionist And Maintenance Worker
Eastern Athletics Club
01.2013 - 01.2014
- Managed calendar and rescheduled classes and or appointments.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Followed standards and procedures to maintain safe work environment.
Education
GED -
Downtown Brooklyn Access
New York, NY2007
Skills
- Safety and sanitation
- Effective Communication
- Inventory management
- Team Player
- Detail- orientated
- Policy and Procedure Adherence
- Quality Assurance and Control
- Customer Care Standards
Certification
2023- Cannabis Compliance Training & Mentorship Program by Office of Cannabis Management (OCM)
Affiliations
2021- Present
Humboldt Alchemy Group is located in Southern California
2018- Present
Serves as Co-Founder of VitaBudz uplifting the Cannabis community through seed-to-sale and farm-to-table quality control
Timeline
Intern
Huckleberry Hills / Hogwash Farms
04.2021 - Current
Concierge
325 Kent
04.2019 - 06.2021
Residential Porter
Terrance Gardens Plaza
01.2017 - 04.2019
Security Guard And Receptionist
Gateway Marina
01.2014 - 01.2018
Receptionist And Maintenance Worker
Eastern Athletics Club
01.2013 - 01.2014
GED -
Downtown Brooklyn Access
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