Summary
Overview
Skills
Work History
Additional Information
Quote
Other Relevant Work History
Education
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Richard Wiatrowski

Richard Wiatrowski

IT Generalist
Louisville,KY

Summary

Multi-talented IT Generalist well-versed in Windows hardware, software, networking, and support in small to medium business settings with several years of experience. Prepares and organizes materials, solves problems with minimal input and satisfies diverse daily needs. Adept at switching roles smoothly and completing simultaneous tasks with attention to detail and quality. Down-to-earth and able to collaborate with anyone.

Overview

14
14
years of professional experience
15
15

Years of management experience

Skills

    Technical issues analysis

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Work History

Provisioning and Implementation Manager

XACT Communications
Lexington, KY
07.2018 - 10.2021
  • Leading technology roadmapping, conducting research, development and installation according to deployment specifications.
  • Managing and maintaining both data and VOIP environments at client's corporate headquarters and remote locations.
  • Providing one-on-one training, templates, and ongoing support for installed VOIP systems.
  • Provisioning, programming, managing, and diagnosing installed environments remotely using cloud based software both from hardware and third party resources.
  • Leading successful crisis resolution project remotely with several vendors including some overseas.
  • Regularly revisiting client accounts for needs reassessment to identify ways to improve, streamline, or retrain if necessary.
  • Collaborating with a small team to manage ticketing system, prioritize tickets, and to resolve incidents in a timely manner.
  • Developing ongoing relationships with clients to maintain customer satisfaction.

Independent Social Media Personality

Creative Labs
Louisville, KY
02.2019 - 05.2021
  • Working with team of marketing professionals to determine which products to promote and planning talking points for stream
  • Designing promotional images, gifs, and small video clips for social media to advertise upcoming live streams.
  • Creating scripts and outlines for live streams.
  • Curating and performing several live streams ranging from brief sessions lasting minutes to longer streams exceeding one hour.
  • Regularly engaging with stream audience participants, running contests, and increasing follower counts on social media including starting new Twitch.tv page.

Internet Manager

Shelbyville Chrysler Dodge Jeep Ram
Shelbyville, KY
07.2017 - 07.2018
  • Managing, maintaining, and regularly assessing all dealership hardware and software including inventory, websites, blogs, social media, reputation management, appraisal, financial, CRM, etc.
  • Training personnel of all ages and competencies in using all software and hardware.
  • Engineering network improvements and service improvements resulting in better reliability and lower cost.
  • Training all personnel in how to use CRM tool effectively, effective email communication, and training management on reading KPI to improve sales and competency.
  • Creating marketing media for social media, online ad media, and grass-roots projects.
  • More than doubled social media follower count.
  • Successfully running social media contests resulting in more followers and engagement.

Internet Manager

Peterson Automotive Group DBA MINI Of Louisville
Louisville, KY
07.2015 - 07.2017
  • Developing operational strategies with sales, marketing, and management, increasing salesperson and management proficiency
  • Rolling out and coordinated internet and grass roots strategic plans, realizing online sales opportunity increases by 30%
  • Worked with MINI Cooper Corporate to organize large scale "racing" course for the public to participate in on the fairgrounds.
  • Working with management to create promotions online and offline focusing on community engagement.
  • Regularly training employees in software and hardware use.
  • Managing social media and improved engagement by 20% during my tenure

ECommerce Manager

Craig And Landreth Auto Group
Louisville, KY
11.2013 - 07.2015
  • Developing operational strategies with sales, marketing, and management, increasing salesperson and management proficiency
  • Rolling out and coordinated internet marketing and sales plans
  • Working with management to create promotions online and offline focusing on community engagement.
  • Regularly training employees in software and hardware use.
  • Managing social media

Sales/Internet Sales Professional

Sam Swope Chrysler Dodge Jeep Ram
Louisville, KY
06.2013 - 11.2013
  • Sold vehicles on the lot and through internet sources

Internet Sales Manager

Oxmoor Chrysler Dodge Jeep Ram
Louisville, KY
03.2013 - 06.2013
  • Managing sales professionals who sold vehicles to internet customers
  • Created cradle-to-grave internet lead follow-up process using the CRM including follow-up scheduling out up to 3 years
  • Coaching sales professionals on proper internet communication etiquette and internet sales techniques
  • Using my processes, 50% of the dealership's sales could be traced to my efforts

IT / Internet Manager

Freedom Dodge Chrysler Jeep Ram
Lexington, KY
03.2011 - 02.2013
  • Managing IT system software and hardware across 3 location dealer group
  • Managed dealer DMS software migration with vendor
  • Managed and implemented phone system change
  • Managing company email
  • Developing operational strategies with sales, marketing, and management, increasing salesperson and management proficiency
  • Rolling out and coordinated internet marketing and sales plans
  • Working with management to create promotions online and offline focusing on community engagement.
  • Regularly training employees in software and hardware use.
  • Managing social media

Internet Manager

Oxmoor Hyundai
Louisville, KY
06.2010 - 03.2011
  • Managing the receipt of internet leads, dispersed them among sales professionals, and also coached them on working with them
  • Working with management to create promotions online and offline focusing on community engagement.
  • Regularly training employees in email and chat etiquette
  • Managing social media
  • Selling cars to internet customers along with the sales professionals

Additional Information

  • More employment history available upon request.
  • Personal and professional references available upon request.

Quote

What we have done for ourselves alone dies with us. What we have done for others and the world remains and is immortal.
Albert Pike

Other Relevant Work History

  • Planned, procured, and installed small business networks as an independent contractor
  • Planned, negotiated, and procured a business phone system for a large hardware store as an independent contractor.
  • Regularly assists other independent local IT contractors

Education

  • University of Louisville (UofL) - Coursework for Bachelor of the Arts
  • State University of New York at Buffalo (SUNY Buffalo) - Coursework for Bachelor of the Arts
  • Buffalo Academy for Visual and Performing Arts (BAVPA) - High School Graduate

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Richard WiatrowskiIT Generalist