RICHY THENOR
South Easton,MA
Summary
High-performing, results driven Sales Professional with a decade of success executing high-value, consultative sales cycles and driving consistent revenue growth. Expert at navigating complex pipelines, identifying client needs, and building strong, long-term relationships to secure business. A dedicated individual contributor recognized for consistently exceeding performance targets in fast-paced, high profile environments.
Overview
11
11
years of professional experience
Work History
Tesla Advisor
Tesla
03.2021 - Current
- Manage a high volume pipeline of individual prospects, utilizing a consultative sales approach to recommend optimal, high value solutions.
- Exceeded quarterly sales by 60% and consistently surpassed weekly targets through proactive outreach and relationship building.
- Managed customer journey from initial contact to closing with high efficiency and attention to detail, establishing long-term brand loyalty and partnerships.
- Delivered top-notch, personalized client services and polite support to maximize satisfaction and referral rates.
Service Advisor
Tesla
01.2022 - 01.2023
- Maintained exceptional customer satisfaction by implementing forward thinking retention strategies focused on addressing complex client concerns.
- Collaborated across departments and supported peer onboarding to ensure consistency and maintain high customer service standards.
- Partnered with cross functional teams to streamline communication, resolve product or service challenges, and implement proactive solution based designs.
- Served as a primary point of contact for internal and external accounts, managing high priority communications via phone and email.
Remarketing Specialist
Tesla
07.2020 - 12.2021
- Analyzed and determined accurate asset trade-in valuations for the Northeast region to support profitable transactions.
- Inspected incoming inventory, documented physical conditions, and generated highly detailed valuation reports.
- Produced regional market reports to support the strategic development and execution of targeted marketing plans.
Operations Advisor
Tesla
12.2018 - 12.2020
- Developed and streamlined delivery hand-off processes to optimize operational officiency and customer satisfaction.
- Built strong rapport with premium clients by identifying specific needs and presenting tailored product solutions.
- Secured, confirmed and managed client delivery schedules while maintaining precise operational databases.
- Conducted proactive post sale outreach to evaluate satisfaction levels and identify cross selling or service opportunities.
Sales Leasing Consultant
Direct Auto Mall
07.2017 - 03.2018
- Developed and maintained long-term relationships with policyholders and small business entities.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Consistently hit and exceeded sales goals by 20%.
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable deals at a 65 percent success rate.
Certified Sales Leasing Consultant
Boch Toyota
01.2016 - 07.2017
- Maintained friendly and professional, and high standard interactions with clients to drive repeat and referral business.
- Analyzed customer preferences and needs to deliver highly customized product presentations.
- Managed and converted leads generated from targeted outbound telephone marketing campaigns.
Skills
- Consultative Selling & Closing
- B2B & B2C Relationship Management
- Sales Pipeline Optimization
- High-Value Client Relations
- Active Listening & Needs Assessment
- Account Management & Retention
- Targeted Outbound Prospecting
- Problem Solving & Conflict Resolution
Timeline
Service Advisor
Tesla
01.2022 - 01.2023
Tesla Advisor
Tesla
03.2021 - Current
Remarketing Specialist
Tesla
07.2020 - 12.2021
Operations Advisor
Tesla
12.2018 - 12.2020
Sales Leasing Consultant
Direct Auto Mall
07.2017 - 03.2018
Certified Sales Leasing Consultant
Boch Toyota
01.2016 - 07.2017