Ricia Brooking
Shaw,MS
Summary
Experienced Practice Administrator successful at handling payroll administration and patient relations for 32-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Overview
31
31
years of professional experience
Work History
Practice Administrator
SSM Health St. Anthony Hospital - Oklahoma City
05.2014 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Supervised team of 23 office personnel.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on office procedures and computer system.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Developed policies and procedures for effective pharmacy management.
- Successfully negotiated client contract renewals to create increased revenue.
Medical Practice Administrator
SSM Shawnee
12.2008 - 05.2014
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
- Provided supervision and management to team of support personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Supervised team of 53 office personnel.
- Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
- Consulted with healthcare professionals on business decisions.
- Created and implemented organizational policies and procedures.
- Oversaw accounting, budgeting, and financial reporting.
- Communicated closely with patients, ensuring medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Allied Health Instructor
Heritage College
01.2006 - 12.2008
- Conducted clinical simulations and provided feedback for each individual student.
- Evaluated students' competencies through written assignments and examinations.
- Provided immediate and constructive feedback to students individually and as group.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
- Analyzed clinical settings' success in helping students achieve course and program outcomes.
- Supervised students when administering medications to maintain patient safety.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
- Assigned students to patients based on students' learning objectives and patient needs.
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Collaborated with [Type] instructors to implement best practices to enhance student learning.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Tiny Tots Daycare
Tiny Tots
06.2004 - 01.2006
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided emotional support and guidance to children during difficult times.
- Worked with children to develop good cognitive, physical and language skills.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Liaised with parents and guardians to discuss child progress.
- Monitored children's activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage children.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Developed lessons and activities to promote children's physical and emotional development.
- Logged information regarding naps, feedings and any medications administered.
- Handled daily administrative tasks efficiently to minimize time away from children.
Child Welfare Case-Aide
Oklahoma Department Of Human Services
05.2005 - 08.2005
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Monitored progress towards service plan goals.
- Developed and maintained accurate records of programs and services.
- Provided support to social service clients in navigating available resources.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
Sales Associate
Dillards
08.2003 - 05.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Achieved or exceeded company-defined sales quotas.
Medical Assistant
McLoud Family Practice (Dr. Hanigar) Pvt Prac.
06.2001 - 07.2003
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
Medical Assistant
Heritage Park Medical Center
10.1997 - 07.2000
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
ER Technician
Shawnee Regional Hospital
08.1997 - 06.1998
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Quickly responded to codes and cardiac monitor alarms.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
Medical Assistant
Mohde Gude (Endocronologist)
07.1997 - 10.1997
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Verified patient insurance coverage and collected required co-payments.
- Measured patient pulse oximetry.
Inspector
Wrangler
05.1992 - 07.1996
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Upheld codes and regulations governing materials, processes, and procedures.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Started and observed equipment operations to automatically sort and inspect materials and products.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Trained other workers in inspection and testing procedures.
- Provided feedback to production team regarding product quality.
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Education
Bachelor of Science - Sociology And Education
East Central University
Ada, OK07.2011
Transferred To ECU - Education
Seminole State College
Seminole, OK08.2006
Medical Assisting & Phlebotomy - Medical Assisting
Wright Business School
Oklahoma City, OK05.1997
High School Diploma -
Earlsboro High School
Earlsboro, OK05.1991
Skills
- Regulatory and Statutory Compliance
- Managing Files and Records
- Biweekly Payroll Processing
- Performance Metric
- Employee Performance Reviews
- Nursing Operations Management
- Daily Facility Operations
- Customer Satisfaction
- Medical Personnel Recruitment
- Operational Requirements
- Managing Practice Operations
- Clinical Improvement Initiatives
- Medical Billing and Collections
- Kronos Timekeeping
- Practice Management
- Policy Implementation
- Office Supplies and Inventory
- Competency Reviews
- Supply Ordering
- Medicaid Application
- Seasoned in Medical Clinical Procedures
- Clinical Staff Management
- Budget Oversight
- Electronic Medical Record Software
- Policy and Procedure Development
- Staff Meetings
- Regulatory Compliance
- Electronic Health Records
- Schedule Management
- Coaching and Mentoring
Timeline
Practice Administrator
SSM Health St. Anthony Hospital - Oklahoma City
05.2014 - Current
Medical Practice Administrator
SSM Shawnee
12.2008 - 05.2014
Allied Health Instructor
Heritage College
01.2006 - 12.2008
Child Welfare Case-Aide
Oklahoma Department Of Human Services
05.2005 - 08.2005
Tiny Tots Daycare
Tiny Tots
06.2004 - 01.2006
Sales Associate
Dillards
08.2003 - 05.2004
Medical Assistant
McLoud Family Practice (Dr. Hanigar) Pvt Prac.
06.2001 - 07.2003
Medical Assistant
Heritage Park Medical Center
10.1997 - 07.2000
ER Technician
Shawnee Regional Hospital
08.1997 - 06.1998
Medical Assistant
Mohde Gude (Endocronologist)
07.1997 - 10.1997
Inspector
Wrangler
05.1992 - 07.1996
Bachelor of Science - Sociology And Education
East Central University
Transferred To ECU - Education
Seminole State College
Medical Assisting & Phlebotomy - Medical Assisting
Wright Business School
High School Diploma -
Earlsboro High School
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