Summary
Overview
Work History
Education
Skills
Timeline
Generic

Riciea Moffitt

South Bend,IN

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Food Expediter

Notre Dame University
08.2022 - Current
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
  • Confirmed proper placement of products and side items while implementing special instructions.

Operations Manager

CVS
08.2021 - 07.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Receptionist

Saint Joseph Health System
05.2020 - 10.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Routed incoming mail and messages to relevant personnel without delay.

Coffee Barista

Saint Joseph Health System
07.2018 - 05.2020
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Controlled line and crowd with quick, efficient service.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Maintained regular and consistent attendance and punctuality.
  • Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
  • Kept product inventory stocked during times of customer congestion and high demand.
  • Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Addressed specific customer questions and requests, fielding to manager issues outside of scope.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.

Shift Supervisor

McDonald's Fast Food Restaurant
02.2012 - 04.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Applied security, safety and loss prevention strategies during shifts.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Prepared, calibrated, and monitored production levels to achieve targets.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Analyzed sales figures and identified areas for improvement.

Zone Leader

Panera Bread
10.2008 - 03.2012
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

No Degree - Human Services

Ivy Tech Community College of Indiana
South Bend, IN
05.2024

High School Diploma -

Saint Joseph Senior High
Saint Joseph, MI
05.2009

Skills

  • Kitchen Team Development
  • Guest Satisfaction
  • Kitchen Operations
  • Production Standards
  • Product Availability
  • Serve Customers
  • Complaint Handling
  • Attentive Service

Timeline

Food Expediter

Notre Dame University
08.2022 - Current

Operations Manager

CVS
08.2021 - 07.2022

Receptionist

Saint Joseph Health System
05.2020 - 10.2020

Coffee Barista

Saint Joseph Health System
07.2018 - 05.2020

Shift Supervisor

McDonald's Fast Food Restaurant
02.2012 - 04.2017

Zone Leader

Panera Bread
10.2008 - 03.2012

No Degree - Human Services

Ivy Tech Community College of Indiana

High School Diploma -

Saint Joseph Senior High

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Riciea Moffitt