Rick Ackerman
Summary
Talented Team Player with excellent marketing, customer service and facility oversight skills and more than 30 + years of Dealership experience. Highly effective and comfortable working with people at all levels in organization.
Overview
29
29
years of professional experience
Work History
Owner / Operator
5 Star Lawn Mowing
04.2021 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Using Name Brand Equipment to Produce Excellent Results
- Established foundational processes for business operations.
Parts Counter Specialist
Mason City Buick GMC
09.2019 - 03.2021
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
Owner / Operator
AA Lawn Mowing
04.2018 - 09.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
Assistant Parts Manager
Mason City Buick GMC Cadillac
09.2014 - 04.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Ordered parts for customers, repair shops, and service departments for use in Automotive equipment.
Parts Counter Person
Community Motors Of Mason City
09.2013 - 11.2014
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and Internal departments for use in New And Used Cars and Automotive equipment.
Parts Coordinator
Nebraska Machinery Company
04.2012 - 09.2013
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops and Internal departments for use in Material Lift Equipment and Fork Lift equipment.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Parts Counter Sales Person
Lake Chevrolet
06.2011 - 04.2013
- Processed and reshelved return orders, checking for discrepancies, potential usage and Shortage issues
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Delivered merchandise to business locations for use in Auto repairs or direct sales.
Parts Counter Person
Community Motors Of Mason City
08.2010 - 06.2011
- Stocked and managed stock of parts.
- Ordered parts from various distributors to fulfill demands.
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
Parts Specialist
Sedars Auto Park
07.2006 - 08.2010
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Satisfied customers with fast, knowledgeable service for Auto product needs.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
Parts Counter Person
Johnston Auto Stores
09.2002 - 07.2006
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and Parts and Service department for use in Auto and Farm equipment.
- Stocked and managed stock of parts.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
Parts Counter Sales Person
Sedars Auto Park
06.1994 - 05.2002
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Processed and reshelved return orders, checking for discrepancies, potential usage and Damage issue.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Stocked and managed stock of parts.
- Delivered merchandise to business locations for use in Auto repairs or direct sales.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
Education
High School Diploma -
Mason City High School
Mason City, IA05.1974
Skills
Strong Communication Skills
Detail Oriented
Reliable and Dependable
Product and Service Knowledge
Inventory Control Procedures
Verbal and Written Communication
Customer Rapport
Timeline
Owner / Operator
5 Star Lawn Mowing
04.2021 - Current
Parts Counter Specialist
Mason City Buick GMC
09.2019 - 03.2021
Owner / Operator
AA Lawn Mowing
04.2018 - 09.2019
Assistant Parts Manager
Mason City Buick GMC Cadillac
09.2014 - 04.2019
Parts Counter Person
Community Motors Of Mason City
09.2013 - 11.2014
Parts Coordinator
Nebraska Machinery Company
04.2012 - 09.2013
Parts Counter Sales Person
Lake Chevrolet
06.2011 - 04.2013
Parts Counter Person
Community Motors Of Mason City
08.2010 - 06.2011
Parts Specialist
Sedars Auto Park
07.2006 - 08.2010
Parts Counter Person
Johnston Auto Stores
09.2002 - 07.2006
Parts Counter Sales Person
Sedars Auto Park
06.1994 - 05.2002
High School Diploma -
Mason City High School
Similar Profiles
Gibson DaiseGibson Daise
Owner at Daise & Resch Lawn MowingOwner at Daise & Resch Lawn Mowing
Seth LamingSeth Laming
Lawn Mower at Seth's Lawn MowingLawn Mower at Seth's Lawn Mowing
Andris LielmanisAndris Lielmanis
Landscaping Worker at Evergreen Lawn MowingLandscaping Worker at Evergreen Lawn Mowing
Dylana DegannesDylana Degannes
Owner / Operator at Dylana’s Sweet TreatsOwner / Operator at Dylana’s Sweet Treats
Josh GrantJosh Grant
Owner / Operator at Reform LandscapesOwner / Operator at Reform Landscapes