Rick Anderson
Maplewood,MN
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Dependable Parts Pro familiar with wide range of parts manufacturers and available product lines. Supports technicians and customers alike with diverse parts needs. Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
38
38
years of professional experience
Work History
Automotive Parts Specialist - Part Time
Napa Auto Parts
01.2018 - Current
- Demonstrated ability to provide high level of energetic engagement with every customer, on phone or in store.
- Accurate communications with customer with parts orders and updating w/possible delays.
- Assign part orders for delivery drivers making sure parts are correct before being dispatched on timely manner to wholesale customers.
- Enjoy creating superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Tracked parts use and charged items to customer accounts for billing.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
Machine Operator 3
US Bank
04.2016 - Current
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations
- Followed detailed instructions to operate machines with accuracy and produce quality products
- Operated machining equipment safely with team of operators
- Operated multiple machines simultaneously to meet production requirements
Customer Service Representative
LTCG
01.2013 - 04.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Automotive Service Writer
Volkswagen of Inver grove
01.2012 - 01.2013
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Greeted and registered customers requiring service and directed automobiles to service garage.
Sales Associate
Tires plus
01.2010 - 01.2012
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Customer Service
Thompson Reuters
04.2000 - 03.2010
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Researched issues with shipments, product damage and incorrect product amounts.
Customer Service Representative
Blue Cross And Blue Shield
03.1998 - 04.2000
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times
Mail Processor
US Bank NA
05.1986 - 03.1998
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Maintained clean and organized mail room to promote safety and efficiency.
Education
High School Diploma -
Highland Park High School
Saint Paul, MN06.1987
Skills
- Self-Directed
- Excellent Communication
- Organization
- Microsoft Word
- Time Management
- Attention to Detail
- Customer Relations
- Quality Assurance
- Written Communication
Timeline
Automotive Parts Specialist - Part Time
Napa Auto Parts
01.2018 - Current
Machine Operator 3
US Bank
04.2016 - Current
Customer Service Representative
LTCG
01.2013 - 04.2016
Automotive Service Writer
Volkswagen of Inver grove
01.2012 - 01.2013
Sales Associate
Tires plus
01.2010 - 01.2012
Customer Service
Thompson Reuters
04.2000 - 03.2010
Customer Service Representative
Blue Cross And Blue Shield
03.1998 - 04.2000
Mail Processor
US Bank NA
05.1986 - 03.1998
High School Diploma -
Highland Park High School
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