RICK ATKINS
Summary
Industrious Instructional Designer with demonstrated success in utilizing innovative training techniques to increase workforce efficiency. Skilled in training program creation and implementation illustrated over 20 years of industry success. History of improving course strength and modernizing instruction with a fresh and forward-thinking approach to education. Bringing understanding of traditional and contemporary approaches, instructional strategies and materials offerings.
Overview
20
20
years of professional experience
Work History
Snr Instructional Designer
UnitedHealthcare
10.2012 - Current
- Deployed new hire curriculum to 450 Military & Veteran division team members within 2 months of winning the contract.
- Transitioned to the Consumer & Customer Service team on 04/21/2013 as an Instructional Designer building and implementing upskill training materials.
- Promoted to Senior Instructional Designer on 06/14/2015.
- Joined Benefit Operations - Shared Services team on 02/21/2016 assisting with creation of new system training to over 300 employees.
- Promoted to Senior Instructional Designer position within Business Operations - Corporate team on 01/01/2017. Coming in as team lead and mentor. Developed new how to videos and self assessing simulations that were embedded in 55 procedure manuals.
- Moved to Business Operations - Consumer Operations team on 01/01/2023 to manage transitioning of 1350 field representatives within 30 days.
- Promoted to Benefit Operations - Provider Services team on 01/29/2023 to bring exciting new content ideas to 6 existing team members. Built new templates for Rise and Storyline materials used for new hire and enhancement training.
- Incorporate and translate organizational strategic goals into departmental and team strategic direction and deliverables.
- Assess clients' global situation and consult to determine which solution best fits their needs including consulting with senior leaders.
- Management and coaching of team members and contractors including coaching, personal development, and performance reviews.
- Design engaging and interactive materials for instructor-led, virtual, and self-paced modules.
- Work with business partners and SMEs to obtain correct and most accurate information for training modules prior to release.
- Build and publish eLearning curriculum through Storyline, Camtasia and other programs for blended learning.
- Manage all aspects of solution production from concept to implementation including course scheduling, LMS course setup, and classroom preparation.
Learning and Development Consultant (Instructional Designer, Project Manager, Facilitator)
WELLS FARGO
01.2006 - 10.2012
- International diversified financial services company providing banking, insurance, investments, and mortgage.
- Through consultation with managers, identified business needs, developed and implemented customized training solutions, and measured performance improvement.
- Responsibilities across 15 managers and 2400 employees in 5 locations serving 2,000,000 U.S Customers.
- Developed and implemented organizational systems to better manage training documentation and progress reporting.
- Delivered upbeat and interesting presentations to promote customer impulse buying and enhance loyalty.
- Conceptualized long-term business requirements and collected input from management regarding process improvement plans.
Training Specialist
MEDINOTES, ECLYPSIS/ALLSCRIPTS
08.2005 - 12.2005
- Diversified technology company providing health industry software solutions to enhance collaboration and exchange of critical patient information.
- Evaluated and recorded training activities and program effectiveness for clients in 5 states.
- Offered specific training programs to help workers maintain or improve job skills.
- Delivered company developed medical software to medical practitioners online and face to face in six states within United States.
- Coordinated administrative functions necessary to deliver and document training programs.
- Documented participation and evaluated learning for each participant.
RTO Manager
Stock Market Investors Group
01.2003 - 06.2005
- Managed and implemented Government sponsored training programs following Australian Quality Training Framework (AQTF) standards.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Learning Instructional Design -
University of California
Graduate Certificate - IT
Swinburne University
Graduate Certificate in Project Management -
Colorado Christian University
Colorado Springs, COCertified Instructional Designer/Developer - Langevin - undefined
Associate Diploma - Computer Programming
Certificate IV in Frontline ManagementCertificate IV in Assessment & Workplace TrainingCertificate III in Business - undefined
Skills
- COMPUTER COMPETENCIES
- Articulate 360 Suite (StoryLine, Rise), Camtasia, VideoScribe, SharePoint Designer, Word, Excel, PowerPoint, Outlook, Visio, Publisher, Screen capturing software (SnagIT), Captivate, and Photoshop
- Performance Measurement
- Team Member Development
- Positive Reinforcement Strategies
- Adult Learning Principles
- Course Materials Development
- Industry Best Practices
- Learning Modalities
- New Employee Onboarding
- Implementation Support
- Organizational Efficiency
- Training Program Development
- Instructional Strategies
- Instructional Techniques
- Preparing Course Materials
- Client Needs Assessment
- Articulate Storyline
- Adult Learning Theories
- Video Storytelling
- Project Requirements
- Learning Management System (LMS)
- Curriculum Implementation
- Communications and Media
- Course Development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Snr Instructional Designer
UnitedHealthcare
10.2012 - Current
Learning and Development Consultant (Instructional Designer, Project Manager, Facilitator)
WELLS FARGO
01.2006 - 10.2012
Training Specialist
MEDINOTES, ECLYPSIS/ALLSCRIPTS
08.2005 - 12.2005
RTO Manager
Stock Market Investors Group
01.2003 - 06.2005
Learning Instructional Design -
University of California
Graduate Certificate - IT
Swinburne University
Graduate Certificate in Project Management -
Colorado Christian University
Certified Instructional Designer/Developer - Langevin - undefined
Associate Diploma - Computer Programming
Certificate IV in Frontline ManagementCertificate IV in Assessment & Workplace TrainingCertificate III in Business - undefined
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