Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Work Availability
Work Preference
Quote
Languages
AdministrativeAssistant

Rick Banta

Cotopaxi,CO

Summary

Dynamic manager with a proven track record at Oreily's Auto Parts, excelling in team leadership and strategic planning. Enhanced customer satisfaction through effective problem-solving and streamlined operations, achieving departmental goals. Skilled in budget control and staff development, fostering a high-performing culture that drives engagement and performance.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated leadership expertise, including competitive offerings, pricing, and market positioning.

Proactive and meticulous manager with over 30 years of experience in parts and customer service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Service Rider

Tony Andrews
1946 High St, Canon City Colorado
11.2024 - Current
  • Handled cash transactions accurately, ensuring proper payment for services rendered while maintaining financial accountability.
  • Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company.
  • Maintained a clean and organized vehicle, promoting a positive image for the company and increasing client confidence.
  • Enhanced customer satisfaction through timely pickup and delivery of items, ensuring orders arrived in excellent condition.
  • Increased efficiency by performing routine maintenance on the vehicle, reducing downtime due to mechanical issues.
  • Built strong relationships with customers by providing friendly service and attentively addressing concerns or inquiries.

Manager

Oreily's Auto Parts
05.1999 - 11.2024
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Increased market share with strategic business development efforts, expanding into untapped markets.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Education

Canon City High School

Skills

  • Decision-making
  • Time management
  • Team leadership
  • Customer service
  • Project management
  • Strategic planning
  • Relationship building
  • Staff training and development
  • Operations management
  • Verbal and written communication
  • Documentation and reporting
  • Workforce management
  • Staff management
  • Schedule preparation
  • Budget control
  • Marketing
  • Sales management
  • Sales techniques
  • Recruiting and interviewing
  • Positive attitude
  • Multitasking
  • Multitasking Abilities
  • Problem-solving abilities
  • Organizational skills
  • Problem-solving
  • Teamwork and collaboration
  • Team development
  • Time management abilities
  • Self motivation
  • Problem-solving aptitude
  • Excellent communication
  • Team building
  • Managing operations and efficiency

Accomplishments

  • Achieved sales and goals through effectively helping with managment and cutomer service.
  • Documented and resolved cutomer complaints which led to better cusomer service.
  • Collaborated with team of 14 in the development of building sales and cusomer relations.

Certification

  • CPM - Certified Professional Manager
  • MACS - Refrigeration Certified
  • ASE - Parts Specialist
  • MDP -Manager Development Program Cerificate

Timeline

Service Rider

Tony Andrews
11.2024 - Current

Manager

Oreily's Auto Parts
05.1999 - 11.2024

Canon City High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceCareer advancementPaid sick leavePaid time off

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Languages

English

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Rick Banta