Rick Berg

• Managed 112 employees, 97 which were drivers producing over 1500 trailer moves per day for Nissan International Logistics Center, and Canton assembly plant. Managed 62 pieces of equipment from Switching units to straight trucks for entire operation. Managed all equipment needs and off road HOS driver requirements.
• Implemented and developed operational standards, policies and procedures.
• Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
• Evaluated hiring, firing, and promotions requests.
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Produced staffing matrix to provide adequate coverage of department.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Implemented 2 DDS startups one for DTNA Grand Prairie TX. and Bolingbrook IL. Bolingbrook DDS account had 85 drivers 17 transfer points and I managed the cross dock with 60 warehouse employees that sorted and produced overnight loads for 504 GM dealers.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Collaborated with cross-functional teams to develop innovative solutions.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

RPM was an overnight California LTL carrier and I also managed the 30 thousand square foot warehouse with 12 city drivers, 5 warehouse employees and 2 dispatchers.

• Directed and monitored tracking, routing and dispatching transportation vehicles.
• Fielded customer complaints and comments and rectified issues.
• Hired, trained and educated new employees to improve company performance and efficiency.
• Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
• Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
• Monitored employee performance and productivity.
• Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
• Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
• Boosted accuracy in outbound and inbound operations 99.36% by initiating quality control processes on incoming and outgoing freight.
• Directed and initiated investigations to resolve shipper or customer complaints.
• Developed and maintained knowledgeable and productive team of employees.

Sam's Club distribution center serviced 26 Sam's location from Bakersfield to San Diego. 100 door cross dock with 2 shifts of 85 warehouse employees, and 8 staff managing 100 inbound appointment's per day. Work closely with NFI who had the dedicated transportation to make sure all cut times were achieved and service was maintained at 99% plus per day on all deliveries.

• Directed and monitored tracking, routing and dispatching transportation vehicles.
• Fielded customer complaints and comments and rectified issues.
• Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
• Hired, trained and educated new employees to improve company performance and efficiency.
• Facilitated delivery of dispatched loads by assigning boards and developing contingency plans to all Sam's Clubs In Southern Ca.
• Monitored employee performance and productivity.
• Set terminal budgets and set goals to adhere to plans.
• Directed and initiated investigations to resolve shipper or customer complaints.
• Facilitated intra-departmental functions and store operations according to corporate business plan.
• Collaborated with manufacturing and supply chain management.