Rick Biglin Jr
Mullica Hill,USA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
27
27
years of professional experience
Work History
General Manager
Harbour Textile Rental Service, Inc.
07.2023 - Current
- Sales & Marketing - Develop and execute strategies to increase market share, including the acquisition of new clients and retention of existing ones. 10.5% growth in new business 2024 and 16.9% growth in net new business in 2025
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Operational Management - Reporting to company President, entrusted to oversee day to day operations, ensuring efficient workflow from inventory management to delivery logistics.
- Team Leadership - Manage, train, and motivate a team of staff including drivers, warehouse personnel, customer service reps, and sales team.
- Customer Relations - Maintain strong relationships with key clients addressing concerns and ensuring a high level of customer satisfaction.
- Financial Oversight - Develop and manage budgets, monitor financial performance, and implement cost-saving initiatives.
- Quality Control – Ensure that all linens meet high-quality standards through regular inspections and adherence to cleaning protocols.
- Inventory Management – Manage stock levels, coordinating with laundry, suppliers, and service providers and ensure timely replenishment of linens.
- Health & Safety Compliance – Ensure all operations were conducted in accordance with health and safety guidelines. (Zero auto accidents, zero workers comp claims 2023-present)
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
Production Controller
Target Global Supply Chain & Logistics
11.2022 - 06.2023
- Responsible for planning and coordination of production tasks including material equipment and staffing needs.
- Leads 8 Salaried Operations Managers and up to 600 hourly team members to perform daily tasks to achieve aggressive daily plans.
- Reduce operational risks while organizing data to forecast performance trends within 5% variance.
- Establish and enforce organization systems and standards.
- Research and compile information on variety of planning issues from multiple sources, prepare thorough reports and present findings to Operations Director.
- Coordinates with inventory managers to plan deliveries around production schedules.
- Delivers business strategy and develops systems and procedures to improve operational quality and team efficiency.
- Manage daily operations of Replenishment, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Operations Manager
Target Global Supply Chain & Logistics
10.2021 - 11.2022
- Hired to bring years of successful experience, running complex inbound/outbound/warehousing operations, and managing teams, to Target GSCL, first building in network of its kind.
- Role includes oversight of up to 30 Clericals, Lead Warehouse Workers, Problem Solvers, Inventory Control Quality Assurance personnel, as well as approximately 200 Team Members in 10-hour shifts.
- Mentor for Summer Intern Program with individuals from Temple University
- Operations Manager Trainer for newly hired Operations Managers to train for up to 8 weeks to learn best practices, policies, procedures, and company guidelines.
- Trained new employees on proper protocols and customer service standards.
Environmental Health and Safety Supervisor
UPS
04.2019 - 10.2021
- Accountable for meeting or exceeding FAA, EPA, DOT, UPS Hazmat rules, processes, and procedures.
- Worked with Risk Management, Local Workers’ Compensation offices, as well as UPS Legal.
- Exceeded Corporate Safety goals for entirety of assignment with less than 5 major injuries YTD on goal of 9.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses. Reduced SBSA injuries by 33% from 2018-2020.
- Used critical thinking to build successful hygiene programs based on techniques such as atmospheric monitoring and noise surveys to provide ongoing worker support.
Operations Supervisor
UPS
02.2011 - 04.2019
- Experience included Inbound, Outbound, Sortation, and Smalls Sortation.
- Executed regulatory and company compliance to improve workplace and employee safety and readiness.
- Managed KPIs to achieve high levels of success with Productivity, Quality, Service, and Safety.
- Supervised up to 10 salaried non-union and 200 hourly union employees.
Business Development Account Manager
UPS
02.2006 - 02.2011
- Successfully maintained a $2.5M account base and acquired 10% growth annually.
- Developed consultative approach with “C-level” executives to maximize efficiencies, reduce cost, and increase production while saving on bottom-line costs.
Sergeant
US Army National Guard
03.1999 - 03.2007
- Network Switching Systems Operator/Maintainer - Telecommunications
- Tour of Duty in Iraq/Kuwait for Operation Iraqi Freedom Active (2004-2005)
- Prepared teams for combat operations by bringing in and effectively training top talent.
- Directed logistical training procedures in accordance with military regulations.
Sales Representative
UPS
01.2003 - 01.2006
- Customer service skills and understanding of external customer needs were crucial to success in growing business by $250,000 per year.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Frontline Supervisor
UPS
06.1999 - 12.2002
Education
Business Administration
Thomas Edison State University
Trenton, NJBusiness Administration and Management
Rutgers, The State University of New Jersey - Camden, NJ
Camden, NJHigh School Diploma -
Highland Regional High School
Blackwood, NJ01-1999
Skills
- Critical Thinking
- Workflow Planning
- Budget Planning
- Supply Chain Management
- Problem-Solving Skills
- Quality Control
- Cost Control
- Team Building
- Inspirational Leadership
- Procedure Optimization
- Process Improvement
- Operational Oversight
- Market Analysis
- KPI Tracking
- Health & Safety Compliance
- 5S Principles
- Problem resolution
Languages
Spanish
Timeline
General Manager
Harbour Textile Rental Service, Inc.
07.2023 - Current
Production Controller
Target Global Supply Chain & Logistics
11.2022 - 06.2023
Operations Manager
Target Global Supply Chain & Logistics
10.2021 - 11.2022
Environmental Health and Safety Supervisor
UPS
04.2019 - 10.2021
Operations Supervisor
UPS
02.2011 - 04.2019
Business Development Account Manager
UPS
02.2006 - 02.2011
Sales Representative
UPS
01.2003 - 01.2006
Frontline Supervisor
UPS
06.1999 - 12.2002
Sergeant
US Army National Guard
03.1999 - 03.2007
Business Administration
Thomas Edison State University
Business Administration and Management
Rutgers, The State University of New Jersey - Camden, NJ
High School Diploma -
Highland Regional High School
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