Summary
Overview
Work History
Education
Timeline
Generic

Rick Bondurant

Ozark,MO

Summary

Automotive management professional with 15+ years of experience driving operational excellence, sales growth, and customer satisfaction. Proven success in redeveloping store operations, optimizing inventory management, and building long-term relationships with fleet and DIY customers. Skilled at training and motivating teams, implementing safety initiatives, and collaborating with service operations to enhance performance. Recognized as a results-oriented leader who thrives on continuous improvement, adaptability, and delivering sustainable business growth.

Overview

21
21
years of professional experience

Work History

Service Manager

Pep Boys
Atlanta, GA
10.2021 - 09.2025
  • Managed inventory levels necessary for servicing customers' needs.
  • Monitored service performance metrics to identify areas of improvement.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Created standard operating procedures for all service functions.
  • Resolved customer complaints quickly and effectively.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Created detailed reports on service activities for senior management review.
  • Maintained records of all customer interactions and transactions.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Created employee work schedules to keep shifts properly staffed.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Hired and trained service department staff to drive performance.
  • Led the recruitment and hiring process for new service department staff.
  • Developed and implemented service protocols to enhance operational efficiency.
  • Addressed customer questions and concerns regarding products and services.
  • Conducted regular training sessions for staff on new technologies and customer service best practices. IE roll playing.
  • Oversee daily operations of the service department, including scheduling and workflow management.
  • Represented the service department in executive meetings, providing reports and insights on performance and initiatives. This includes being a part of the Service Manager Advisory Board lead by Service Operations Team members at the corporate level. I have been an active member since August 2023.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Improve and change the Culture of this industry to enhance company growth by promoting positive motivation.
  • Train new managers on overall operations and enforce standard operating procedures to ensure safety of everyone.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Delegated work to staff, setting priorities and goals.
  • Function as an Area Director in absence of the current AD.

Service Manager

Best One Tire & Service
St Louis, Missouri
07.2019 - 09.2021
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Monitored service performance metrics to identify areas of improvement.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Reviewed customer billing statements for accuracy prior to release.
  • Resolved customer complaints quickly and effectively.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Reviewed inventory for shop use and retread plant supplies.
  • Performed tire replacement when needed on tractor trailer customers.
  • Assist outside sales team with coordinating service repairs and dispatch overnight road calls.
  • Restructure inventory management to enhance efficiency of various service processes.
  • Hire, train, and coach employees in order for processes to be uniform.
  • Facilitated communication between the service department and other company divisions.

Service Manager

Autotire
St. Louis, Missouri
06.2016 - 09.2019
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Monitored service performance metrics to identify areas of improvement.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Trained new employees on the use of customer relationship management software systems.
  • Created standard operating procedures for all service functions.
  • Analyzed existing processes for potential cost savings initiatives.
  • Resolved customer complaints quickly and effectively.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Created detailed reports on service activities for senior management review.
  • Filled in for Area manager when absent to maintain moral and leadership.
  • Hired and trained service department staff to drive performance.
  • Led the recruitment and hiring process for new service department staff.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Addressed customer questions and concerns regarding products and services.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Maintained inventory of parts and supplies, ensuring availability for service tasks.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.

Technician

Autotire
St. Louis, MO
07.2014 - 08.2016
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Replaced defective components or parts as needed.
  • Reviewed technical manuals and other documents related to product operation and maintenance requirements.
  • Diagnosed problems using Snap on and Launch scanners.
  • Followed flow charts to diagnose complicated issues with Alldata.
  • Conducted preventive maintenance procedures according to manufacturer recommendations.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Tracked my own labor hours to ensure proper pay and efficiency in completion of repairs.

  • Completed scheduled appointments on time to drive quality service.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.

Technician

Woodard BP & Service
St. Louis, Missouri
02.2012 - 07.2014
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Replaced defective components or parts as needed.
  • Conducted preventive maintenance procedures according to established schedules.
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property.
  • Assisted in full service customer experience. This was the last full service gas station in St. Louis.
  • Installed new components or replaced defective parts to restore functionality.
  • Completed scheduled appointments on time to drive quality service.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Used register system to ring up customer purchases, process payments, and issue receipts.
  • Function as a Service Manager on the weekends when the technicians were off and perform automotive repairs.

GST

Green trails Mobil
Chesterfield , MO
03.2005 - 01.2012
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintain overall shop cleanliness.
  • Full service gas station attendant.
  • Work as a technician apprentice under the owner operator.
  • Deliver customers vehicles.
  • Function as a gas station clerk on the weekends around school schedule.

Education

High School Diploma -

Parkway North
Creve Coeur, MO
05-2006

Some College (No Degree) - Automotive Repair

Ozarks Technical Community College
Springfield, MO

Timeline

Service Manager

Pep Boys
10.2021 - 09.2025

Service Manager

Best One Tire & Service
07.2019 - 09.2021

Service Manager

Autotire
06.2016 - 09.2019

Technician

Autotire
07.2014 - 08.2016

Technician

Woodard BP & Service
02.2012 - 07.2014

GST

Green trails Mobil
03.2005 - 01.2012

High School Diploma -

Parkway North

Some College (No Degree) - Automotive Repair

Ozarks Technical Community College

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Rick Bondurant