Dynamic administrative professional with a proven track record in building relationships among staff, supervisors, and community members. Customer-focused and passionate about delivering exceptional service. Committed to enhancing customer satisfaction and driving positive outcomes.
- Directed the organization's daily operations, ensuring compliance with relevant laws and regulations.
- Prioritized and organized tasks to efficiently achieve goals.
- Engaged with customers in meaningful conversations using effective interpersonal skills.
- Recruited, trained, supervised, evaluated, and mentored staff members.
- Managed crisis situations to minimize their impact on operations and the organization's reputation.
- Provided leadership and guidance to newly hired employees, equipping them with knowledge of various organizational policies.
- Prepared presentations for board meetings that summarized key developments within the organization.
- Created written incident reports documenting interviews with involved parties, witnesses, and law enforcement personnel.
Conduct system capability studies and develop plans for operational and infrastructure improvements. Advise local commanders and civilian leaders of assessment and improvement plans and cost estimates.
Oversee a municipal department serving a population of 285,000. My responsibilities include writing and revising departmental policy documents and memos, as well as developing and implementing professional development training for staff. Engage with civic leaders and citizens to address community concerns. Additionally, I successfully reduced departmental management costs by 50%.
Served on the field services patrol team, serving 285,000 residents. Trained all new-hire officer trainees. Evaluated officer-trainees and worked with the management team to tailor training to specific needs.