Rick Brenna

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Provided exceptional customer service to a diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained the front desk's concierge book to provide visitors with access to relevant local information.

Reporting and Communication

• Provide detailed reports with photos and notes on each inspection.
• Notify homeowners immediately of any issues and suggest local repair options if needed.

Exterior Inspection

• Inspect doors, windows, and locks to ensure they’re secure.
• Check for signs of damage or vandalism, such as broken windows or forced entry.
• Clear away mail, flyers, or newspapers to avoid visible signs of absence.
• Inspect the yard, landscaping, and outdoor structures for any maintenance issues.

Interior Inspection

• Check HVAC systems, plumbing, and electrical systems to ensure they’re functioning properly.
• Inspect for signs of water leaks, mold, or pest infestations.
• Adjust the thermostat, lights, and appliances as needed.
• Make sure all windows and doors are securely locked after the visit.

Seasonal or Climate-Specific Checks

• For tropical or coastal areas, check for storm-related damage after extreme weather events.

• Demonstrates customer service excellence
• Protects staff, patients, and visitors from harm
• Implements and monitors the security management plan
• Addresses security issues concerning patients, visitors, personnel, and property
• Investigates and reports on security incidents
• Responds to emergency situations
• Controls access to and egress from sensitive areas
• Provides vehicle and pedestrian traffic control
• Performs security patrols, and monitors a variety of technical systems including access control and CCTV

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Solicited customer feedback to identify and improve on areas of weakness
• Developed and implemented customer service policies to enhance satisfaction
• Boosted team performance by developing customer service training materials and conducting service training
• Created and managed project plans, timelines and budgets
• Evaluated staff performance and provided coaching to address inefficiencies
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures

• Maintained inventory of supplies and equipment with established sign-out procedures
• Tracked program spending, enrollments, and attendance to produce monthly reports for the program manager
• Scheduled events in recreation facilities and monitored facility conditions
• Interviewed, trained, and supervised part-time and seasonal personnel to perform job functions of the recreation center
• Liaised with community organizations to promote recreational activities
• Coordinated safety planning and implementation

• Promoted business via social media to generate leads and maximize brand identity
• Designed a business plan to define concepts, short-term and long-term goals, and strategies
• Participated in business events, conferences, and trade shows to promote products and network with business owners and prospective clients
• Developed martial arts lesson plans to meet the individual needs of each participant
• Instructed student leadership classes to promote motivational attitude, self-confidence, discipline, and self-esteem
• Promoted a positive and inclusive environment by demonstrating discipline and respect to support students
• Kept up with certifications and continuing education to provide students with the best possible instruction
• Managed dojo (Martial Arts school) business by overseeing finances, scheduling, and maintaining equipment