RICK CALO
Austin,TX
Summary
Dynamic Sales and Service Professional with a successful track record at Dell Technologies, specializing in business development and data management. Achieved significant enhancements in customer satisfaction and sales outcomes, leading to a notable increase in quarterly revenue. Proficient in Salesforce CRM and adept at overcoming objections, consistently recognized as a top performer. Career goals include leveraging expertise to drive further sales growth and improve client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Support Representative
Coca-Cola Southwest
Austin, TX
05.2024 - 10.2024
- Conducted daily monitoring of supplies and generated replenish requests aligned with company requirements.
- Managed incoming requests from customers and automated systems promptly.
- Directed workflow operations in corresponding platforms related to typical requests.
- Ensures customer satisfaction consistently.
- Enhanced efficiency by cutting SLA response time to 2 hours.
- Accelerated handling time for customer inquiries by 25%.
Sales Consultant
Hewlett Volkswagen
Georgetown, TX
10.2023 - 03.2024
- Presenting key characteristics and selling points of latest Volkswagen vehicles.
- Analyzed buyer requirements and financial capabilities to pair with fitting car models.
- Conducted test drives to showcase vehicle features.
- Accomplished successful sales closings by addressing objections and negotiating terms.
- Prepared sales contracts and completed necessary documentation for vehicle transactions.
- Consistently averaged monthly car sales of 12.
Customer Success Manager
Microsoft
Austin, TX
01.2021 - 01.2024
- Showcased advantages of Microsoft Azure solutions to outperform rival products.
- Facilitated the transition of services and storage for new Microsoft clients to the Azure cloud environment.
- Executed successful upselling campaigns for Microsoft 365 and associated products, enhancing average contract value by 23%.
- Directed renewals for CSP, MPSA (Microsoft Products and Services Agreement) and Cloud Subscription Agreements.
- Increased sales by 37% by developing targeted sales planning.
Inside Sales Account Manager
Dell Technologies
Round Rock, TX
02.2019 - 01.2021
- Oversee comprehensive range of Dell products and services.
- Developed robust technical, industry, and market acumen to strengthen company's competitive position.
- Managed 400+ accounts, generating $1.5 million in quarterly revenue.
- Increased average deal value by $5,000 using strategic account management.
- Effectively determined customer requirements through strong communication.
- Ranked consistently in the top 10 of team performers.
Account Executive
Siemens Building Technologies
Austin, TX
01.2018 - 01.2019
- Gained deep insights into customers’ business needs and solution requirements.
- Increased lead response rate by 25% through the creation of efficient cold calling scripts.
- Managed eight proposals from initiation to completion, incorporating pilot program execution.
- Developed successful engagement methods that resulted in $600k worth of large-scale contracts.
- Attended networking events to build relationships with potential customers.
Sales Consultant
CarMax
Austin, TX
04.2016 - 04.2018
- Facilitated multiple sales processes, encompassing vehicle appraisals, test drives, and finance applications.
- Identified customer needs by asking questions and advising on best solutions.
- Increased customer satisfaction scores by 30%, promoting consistent business.
- Finalized transactions by skillfully negotiating terms.
- Consistently recorded 21 car sales each month.
Sales Support
Dell EMC
Round Rock, TX
01.2014 - 03.2016
- Decreased channel deal processing time from 48 hours to under 24 hours.
- Collaborated with RFP Administrator to oversee proposal deadlines.
- Elevated sales productivity by 20% through adoption of new CRM strategies.
- Coordinated efforts to address more than 200 customer requests daily.
- Contributed ideas for process improvements within Sales Support operations.
Education
BBA - Business Administration And Management
Universidad De Puerto Rico
Puerto Rico05-2002
Skills
- Great business acumen
- Overcoming objections
- Business Development
- Cold calling
- Sales forecasting
- Efficient Data Management
- Sales planning
- Salesforce
- Salesforce CRM
- Sales support
- Workflow management
Certification
- MS900
- AZ900
Languages
English
Professional
Spanish
Professional
Timeline
Service Support Representative
Coca-Cola Southwest
05.2024 - 10.2024
Sales Consultant
Hewlett Volkswagen
10.2023 - 03.2024
Customer Success Manager
Microsoft
01.2021 - 01.2024
Inside Sales Account Manager
Dell Technologies
02.2019 - 01.2021
Account Executive
Siemens Building Technologies
01.2018 - 01.2019
Sales Consultant
CarMax
04.2016 - 04.2018
Sales Support
Dell EMC
01.2014 - 03.2016
BBA - Business Administration And Management
Universidad De Puerto Rico
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