Rick Carganilla

Parts counter sales, wholesale, retail and back counter

Part sales, wholesale, and retail.

• Oversee staff
• Daily operations
• Budgets
• Develop and implement effective strategies and track performance objectives
• Monitor profitability and other key performance indicators

• In charge of all parts department activities, including counter operations, parts receiving/stocking and deliveries
• Quality Control of work being done
• Review repair estimates prior to service and after completion; test drive
• Service and repair shop equipment
• Work closely with managers to process paperwork
• Certified parts Specialist

• In charge of all parts-department activities, including hiring, training, and supervising employees in counter operations, parts receiving/stocking, and deliveries.
• Responsible for all computer-system maintenance, updates, and tape backups.
• Structure prices and assist in collections of past-due invoices.
• Use ADP parts management and inventory-control software; execute all price updates, wholesale incentives, and Direct Order Entry System (DOES); process, code & input ADP Warranty repairs.
• Calculate profit margins and determine costs.
• Train all personnel in processing claims, shortages, damaged goods, back orders, overages, and shortages.
• Personally established all major department computer procedures.
• Certified Parts Specialist.
• Silver Medallion - Outstanding Mgr Performance (1981 & 1984)
• Medallion Manager Award - Excellence in Parts Mgmt (1987)
• Employee of the Year (1994)

• Direct customer service (Front counter retail, wholesale, back counter sales, shipping/receiving, parts return claims & parts delivery), data entry, report generation and all department procedures. Updated/maintained accurate parts inventories.
• Worked closely with managers to process paperwork.
• Employee of the Month (1989 & 1990)