Summary
Overview
Work History
Education
Skills
Timeline
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Rick Carpenter

West Alexandria,Ohio

Summary

E-Commerce Manager with proven skills in website building and social media marketing. Driven market researcher utilizes statistical analysis and sales metrics to inform process development and promotional techniques. Hard worker builds cohesive teams that boost company productivity and enhance department products.

Overview

32
32
years of professional experience

Work History

E-Commerce Manager

Mendelson's Liquidation Outlet
Dayton
10.2000 - 03.2020
  • Managed the day-to-day operations of the e-commerce department, including product management, website content design, updates and customer service
  • Planned and implemented site content updates, merchandising of newly launched products, integrated campaigns and promotions
  • Monitored all email and talked with customers to sell, upsell, troubleshoot, handle disputes and or chargebacks
  • Sourced optimum shipping cost for all shipments from small parcels to full truckloads.
  • Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
  • Scheduled pickups and deliveries for all LTL and full truckload shipments, created BOL's using NMFC book for proper coding/rates
  • Negotiated rates with carrier companies for optimal pricing options for customers.

Head Chef

OldPort Harbour Restaurant
Ithaca
07.1991 - 10.1994
  • European themed restaurant (250 seat) on waterfront of Cayuga Lake which also had a dinner/cocktail cruise boat (90 seat) and offsite catering
  • Oversaw menu creation, inventory management, ordering, hiring, training and scheduling of all kitchen personnel (8 employees).
  • Trained new kitchen staff in food safety regulations and proper cooking techniques.
  • Established portion control guidelines to reduce waste and maximize profits.
  • Ensured compliance with health department regulations regarding hygiene and sanitation practices.
  • Created weekly work schedules for kitchen personnel based on anticipated business volume.
  • Organized special events such as banquets or catering services when required.
  • Trained and supervised line cooks to develop new skills and improve team performance.

Line Cook

Farmer's & Shippers Restaurant
Ithaca, NY
04.1989 - 06.1991
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Monitored product freshness and rotation dates to maintain quality assurance standards.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.

Mail Room Clerk

Tompkins County Trust Company
Ihaca, NY
01.1988 - 04.1989
  • Received and sorted incoming mail, packages, and courier deliveries.
  • Operated postage meter machines to prepare outgoing letters and parcels for mailing.
  • Worked closely with other departments to coordinate timely distribution of documents or materials through the mailroom system.

Education

Bachelor's Degree - Business Administration – Operations Management

Wright State University
01-2000

Associate's Degree - Business Administration

Tompkins Cortland Community College
06-1998

Skills

  • Customer Experience Management
  • Online Marketing
  • Sales strategy development
  • Teamwork and Collaboration
  • Problem-Solving
  • Inventory Management

Timeline

E-Commerce Manager

Mendelson's Liquidation Outlet
10.2000 - 03.2020

Head Chef

OldPort Harbour Restaurant
07.1991 - 10.1994

Line Cook

Farmer's & Shippers Restaurant
04.1989 - 06.1991

Mail Room Clerk

Tompkins County Trust Company
01.1988 - 04.1989

Bachelor's Degree - Business Administration – Operations Management

Wright State University

Associate's Degree - Business Administration

Tompkins Cortland Community College

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Rick Carpenter