RICK CARRILLO
San Tan Valley,AZ
Summary
Experienced bilingual professional in delivering targeted training programs. Certified NCCER Master Trainer and Electrical Journeyman with a strong grasp of NCCER training materials. Acknowledged as a top contributor by Johnson Controls CEO in 2024 and invited to the White House for recognition as an Apprenticeship Ambassador. Skilled in expanding training programs to accommodate increased enrollment and adapting courses to meet evolving industry needs.
Overview
15
15
years of professional experience
Work History
Apprenticeship Training Director
Silent-Aire/Johnson Control
Gilbert, AZ
05.2021 - Current
- Select and assign instructors for training sessions based on expertise and availability.
- Scheduled classes considering equipment and instructor availability to maximize resources.
- Monitored training costs, preparing budget reports to justify expenditures.
- Conducted needs assessments to identify skill gaps within employees' knowledge base.
- Evaluated training materials, providing actionable suggestions to enhance effectiveness.
- Developed targeted courses to meet company objectives and enhance leadership skills.
- Implemented diversity and inclusion programs, promoting an equitable workplace environment.
- Currently, there are 60 apprentices who are enrolled in our internal electrical program and registered in the DOL RAPIDS system.
Apprenticeship Training Representative
Department of Economic Security
Phoenix, AZ
09.2019 - 04.2021
- Advanced knowledge of the apprenticeship system, legislation, and regulations respecting the apprenticeship programs, and a working knowledge of postsecondary education.
- Advanced knowledge of the apprenticeship model of training, and the ability to create training programs that comply with apprenticeship standards.
- Advanced knowledge of accreditation policy, programs, appendixes, and apprenticeship work processes.
- Advanced knowledge of trades, clients, and cultural diversity, and a working knowledge of trends in the industry.
- Advanced knowledge of compulsory (mandatory) trade certification.
- Working knowledge of applicable government policies and priorities, and other agencies’ mandates, and interprovincial activities.
- Well-developed counseling, training, and interviewing skills.
- Well-developed organizational, interpersonal, and communication skills, as well as the ability to make effective presentations.
- Well-developed conflict resolution, analytical, record-keeping, and administrative skills.
- Ability to work effectively with diverse populations.
- Expert knowledge of the RAPIDS system.
Mortgage Loan Processor
State Farm
Tempe, Arizona
12.2016 - 09.2018
- Executed loan origination processes, including credit report and appraisal orders.
- Monitored loan servicing agreements and covenants for compliance.
- Verified accuracy of applications and documentation throughout the loan process.
- Collaborated with title and escrow companies to finalize fees and issue closing documents.
- Compiled essential loan documents, including title abstracts and insurance forms.
- Communicated regularly with clients from origination through closing to ensure understanding.
- Analyzed financial data to assess risk factors of loan applications.
- Managed underwriting conditions and ensured adherence to regulations.
Manager of Operations
CHS
Hutchinson, KS.
09.2013 - 07.2016
- Approved job changes, transfers, and terminations to maintain workforce integrity.
- Reviewed and updated employment records for accuracy and compliance.
- Mitigated risks by promoting adherence to regulatory standards for licensing and contracting.
- Established work priorities to fulfill contractual obligations for scheduling and installations.
- Reduced process delays while training team members on best practices and protocols.
- Trained and mentored a high-performing team, providing regular performance reviews and coaching.
- Maintained organizational standards for performance, quality, and safety compliance.
- Facilitated effective communication among staff by addressing concerns and guiding tasks.
Floor Manager/Human Resources
National Credit Adjusters
Chandler, AZ
09.2010 - 11.2012
- Lead the office to achieve production (liquidation) targets.
- Review and analyze production reports, focusing on strategies to increase group performance.
- Interview and process new employees' personal and medical enrollment forms, and set up weekly work schedules.
- Mitigated audit risk by optimizing compliance tools, identifying deficiencies, and implementing corrective actions.
- Supervised and guided personnel to eliminate downtime and boost productivity.
- Created succession plans and promotion paths for staff to boost passion for reaching the goals and objectives of the organization.
- Identified staff vacancies, and recruited, interviewed, and selected the best applicants.
- Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation, and benefits.
Education
General Education
Rio Hondo Community College
Whittier, CABusiness and Economics, General education
Citrus Community College
Glendora, CASkills
- Training and development
- Strategic planning
- Performance assessment
- HR management
- Communication skills
- Team building
- Project coordination
- Organizational abilities
- Microsoft Office expertise
- Engagement strategies
- Relationship management
- Adaptability and collaboration
- Database administration
- Program evaluation
- Scheduling efficiency
- Learning technologies expertise
- Diversity awareness
Timeline
Apprenticeship Training Director
Silent-Aire/Johnson Control
05.2021 - Current
Apprenticeship Training Representative
Department of Economic Security
09.2019 - 04.2021
Mortgage Loan Processor
State Farm
12.2016 - 09.2018
Manager of Operations
CHS
09.2013 - 07.2016
Floor Manager/Human Resources
National Credit Adjusters
09.2010 - 11.2012
General Education
Rio Hondo Community College
Business and Economics, General education
Citrus Community College
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