Rick Castillo
Canyon Country,CA
Summary
Experienced Director Of Maintenance with extensive experience overseeing the maintenance and operations of multiple properties. Skilled in managing diverse teams, ensuring optimal facility functionality, and implementing cost-effective solutions to drive operational efficiency. Proven ability to maintain high standards of safety and compliance while delivering exceptional customer service."
Overview
7
7
years of professional experience
1
1
Certification
Work History
Director of Maintenance
Jones & Jones Communities
2023.10 - Current
- Oversee a maintenance department comprising 40 maintenance personnel, ensuring peak performance and productivity.
- Manage maintenance operations across 32 properties spanning from Los Angeles County to Ventura County, maintaining operational excellence and property functionality.
- Ensure day-to-day operations and portfolio-wide programs are efficient and cost-effective.
- Establish a positive, productive, and safe work environment for maintenance teams, porters, and colleagues.
- Train, supervise, and evaluate maintenance staff to promote high-quality work.
- Conduct interviews with potential maintenance candidates.
- Review and improve on-site maintenance operations and processes.
- Evaluate work orders, make-readies, and maintenance projects to improve productivity and lower costs.
- Supervise shipping, receiving, and inventory accuracy.
- Communicate with Resident Managers and Regional Managers on maintenance matters.
- Vet and select new vendors.
- Conduct quarterly property inspections for preventative maintenance and curb appeal.
- Ensure compliance, inventory, operating procedures, and safety in Maintenance Shops.
- Review weekly property inspections by on-site maintenance.
- Manage the Preventative Maintenance program.
- Report building issues to the C.O.O./Director of Operations.
- Coordinate and conduct safety training and orientations.
- Address complaints and resolve problems within the maintenance department.
- Complete special projects assigned by the C.O.O./Director of Operations.
- Attend seminars and interact with contractors for new processes.
- Maintain a hands-on approach to supervision and coaching.
- Consistently spot check maintenance staff, contractors, and vendors for accuracy.
Multi-Site Service Manager
Equity Residential
2018.10 - 2023.10
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Lead, trained, and motivated a high performing team of up to 14 employees.
- Oversaw renovation projects from project start through completion by prioritizing needs and delegating assignments.
- Managed service requests and assign them to team members.
- Performed routine and complex repairs alongside team.
- Monitored inventory and ordering supplies while adhering to maintenance budget restrictions.
- Monitored apartment vacancies and initiate turnover process with painting, cleaning and repairing.
- Created and maintained make-ready schedule for apartment turnover.
- Repaired and maintained all plumbing, electrical, HVAC systems, appliances, carpentry and painting needs at each community, providing training to each team member as needed.
- Monitored maintenance and up-keep of all mechanical equipment on each community including water heaters, HVAC systems and elevator systems.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Conducted inspections of community grounds, external structure, systems and equipment.
Service Manager
Equity Residential
2016.11 - 2018.10
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
- Delivered emergency 24-hour on-call service for tenants on apartment issues.
- Coordinated with contractors and vendors to enforce quality standards and timely completion of projects.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Repair and maintain plumbing, HVAC systems, appliances, carpentry, and painting needs at the community.
- Create and maintain make ready schedule for apartment turnovers.
- Manage service request, complete and assign them to team members.
- Implement and manage scheduled maintenance programs.
- Complete daily property walks and inspections.
- Monitor apartment vacancies daily and initiate the turnover process with painting, cleaning and repairing.
Education
High School Diploma -
William S. Hart High School
Newhall, CA06.2007
Skills
- Employee performance assessment
- Facilities Maintenance and Repair
- Organization and Time management
- HVAC installation and maintenance
- Multi-Site Property Management
- Building Operations
- Financial Budgeting and Reporting
- Capital Projects Management
- Exceptional Oral and Written Communication Skills
- Facility Inspections
- Preventive Maintenance
- Operations
- Staff Training and Development
Certification
EPA Certification 608
Timeline
Director of Maintenance
Jones & Jones Communities
2023.10 - Current
Multi-Site Service Manager
Equity Residential
2018.10 - 2023.10
Service Manager
Equity Residential
2016.11 - 2018.10
High School Diploma -
William S. Hart High School
EPA Certification 608
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