Rick Clemons

Team Manager: Leveraged leadership and technical expertise to oversee a team of data engineers, facilitating the successful deployment of complex Azure-based projects. Developed efficient team workflows, regularly utilized Jira for project management, and ensured alignment with business objectives.

Product Owner: Assumed full ownership of data product lifecycle, from conception through development, leveraging Jira to manage project workflows, track progress, and resolve issues promptly. Closely collaborated with stakeholders to understand their needs, aligning product features with business requirements and expectations.

Sr. Data Engineer: Led the design, implementation, and maintenance of robust data pipelines and ETL processes using Azure Data Factory and Snowflake. Optimized data architectures and streamlined data processing tasks to enhance efficiency and accuracy.

Data Collaboration: Collaborated extensively with data engineers to ensure comprehensive data transformation and formatting. This approach provided tailored data delivery, meeting each business unit's unique requirements and bolstering their operational efficiency.

Data Modeling: Leveraged Looker's LookML and Liquid languages for sophisticated data modeling. This enabled business users to seamlessly navigate and interpret data, amplifying their ability to make informed, data-driven decisions.

Report Design: Designed data reports that aided managers in identifying and rectifying instances of improper pricing. This proactive strategy ensured optimal pricing structures and safeguarded the company's profit margins.

Merchandising Exploration: Spearheaded the implementation of an innovative Merchandising Explore feature, which dramatically streamlined work processes for analysts and planners. By halving the time spent on tasks and offering remote data access, productivity was significantly enhanced.

Student Success: Led a diverse class of 21 students, effectively utilizing individualized teaching methods to ensure understanding and skill acquisition. Proudly, 19 of these students successfully passed the course, reflecting a strong student success rate.

Comprehensive Curriculum: Imparted knowledge on foundational tech skills, encompassing Excel, SQL, Python, JavaScript, Hadoop, and Machine Learning. Tailored the teaching approach to facilitate robust understanding, paving the way for future tech proficiency and career development for the students.

High Satisfaction Rating: Concluded the cohort with an impressive 4.6 out of 5 rating, demonstrating a strong commitment to quality education and student satisfaction. This high score underscores the successful teaching methodologies implemented and the tangible learning outcomes achieved.

BI Tools Expert: Utilized premier BI tools like Power BI, Tableau, and Klipfolio to craft detailed and insightful reports, fostering informed decision-making for stakeholders. These visual analytics served as critical aids in unveiling trends and patterns otherwise hidden in raw data.

KPI Development: Created comprehensive Key Performance Indicators (KPIs) for Sales, Marketing, and Customer Service departments. These strategic metrics offered valuable insights to management, driving improved performance and aligning team efforts with overarching business objectives.

Python Automation: Developed a Python-based application that streamlined Excel workbook formatting, saving the Sales Team Lead approximately 40 hours monthly. This tool revolutionized time management within the team, allowing more focus on strategic tasks.

Custom Report Automation: Leveraged SQL and Google Sheets to automate custom reports tailored to specific market needs. This approach optimized report generation, ensuring timely and accurate market data for strategic analysis.

Salesforce Collaboration: Collaborated with implementation consultants to validate Salesforce data and enhance UI/UX. This partnership ensured seamless data integrity and a superior user experience for the platform's end-users.

Brand Awareness Campaigns: Conceptualized and designed campaigns aimed at elevating brand recognition. These initiatives successfully bolstered our market presence, increasing visibility and driving customer engagement.

Charitable Campaign Success: Orchestrated the 'Bone Dry Loves Pink' campaign, which resulted in an annual average donation of over $7k to the Susan G. Komen foundation. This campaign not only amplified our brand's social responsibility but also fostered a deeper connection with our community.

Website Design: Specialize in crafting tailor-made websites for local businesses, ensuring an online presence that mirrors their unique brand identity, effectively attracts their target audience, and enhances overall customer experience.

Content Creation: Skilled in generating compelling marketing content that spans videography, photography, and social media graphics/posts. This multi-format approach captivates audiences, driving engagement and brand awareness.

Marketing Strategy Development: Collaborate with companies to develop robust marketing strategies aimed at boosting lead generation and strengthening web presence. This strategic approach is designed to drive increased traffic, conversions, and sustained business growth.

Data Visualization: Utilize leading tools like Tableau, Power BI, and Looker to design informative and user-friendly reports. By visualizing complex data, stakeholders can glean critical insights and make informed decisions with ease.

Internal Process Development: Partner with clients to develop and implement internal processes that integrate data and Business Intelligence into their organization. This holistic approach facilitates improved data-driven decision-making, operational efficiency, and strategic planning.

Customer Support: Excelling as a first point of contact, delivered Tier 1 customer support for iOS, macOS, and app issues. Ensured comprehensive problem-solving with a focus on customer satisfaction and service efficiency.

Solutions Brainstorming: Engaged in weekly team brainstorming sessions to generate innovative solutions to common issues, promoting continuous improvement and a collaborative work environment. These activities fostered creativity and agility in responding to customer needs.

Certification Maintenance: Consistently updated skillset by maintaining certification for all iOS updates and products, demonstrating dedication to professional development and commitment to providing up-to-date, knowledgeable assistance to customers.

Exceptional Performance: Achieved the highest percentage of positive customer reviews and successful issue resolution within my cohort, setting a benchmark for excellence. This result underscores my dedication to providing outstanding customer service and effective problem-solving.

Game Performances: Commanded the field with energetic performances at all Indianapolis Colts home games, boosting crowd spirit and enhancing the overall fan experience.

Community Engagements: Participated in local competitions, providing performances and 'meet the team' appearances that inspired and encouraged youth cheerleaders. This active community involvement fostered a stronger connection between the team and its future generations.

Children's Hospital Visits: Made heartfelt visits to local children's hospitals, bringing joy and inspiration to young patients. These visits illustrated our commitment to uplift and support our community beyond the field.

Team Expansion: Successfully increased the cheerleading team size from 15 to 36 members, marking the largest team in the program's history. This growth underscores my ability to attract and nurture talent, while promoting a vibrant and inclusive team culture.

Competitive Success: Pioneered the training of the first stunt group to compete at the prestigious National Cheerleaders Association, demonstrating innovative coaching strategies and fostering a high-performance mindset.

Community Outreach: Initiated and hosted the first-ever high school cheerleading camp at Ohio University, drawing over 200+ young cheerleaders. This event not only amplified our community impact but also strengthened our relationships with future cheerleaders and the wider Ohio University community.

International Business Consultation: Entrusted with the responsibility of providing key recommendations for international business scenarios, showcasing my ability to leverage strategic thinking and business acumen in a global context.

Cross-cultural Collaboration: Gained invaluable experience working within a diverse cultural framework under strict timelines. This role honed my adaptability and communication skills, and deepened my understanding of international work dynamics.

Team Organization: Demonstrated leadership abilities by effectively managing and organizing my team, ensuring optimal productivity and fostering a collaborative environment. This experience enhanced my capability in project management and team leadership.

Data Visualization and Insights: Leveraged Tableau to create intuitive dashboards, highlighting key trends from high-volume service calls and escalations. This actionable insight significantly improved decision-making and allowed for more targeted service enhancements.

Knowledge Base Management: Proactively updated and maintained the HP Service Center knowledge base to ensure its accuracy. This improved reference routing, streamlined information retrieval, and increased the efficacy of problem-solving.

Website Redesign: Led the redesign and update of the internal IT Helpdesk website, enhancing its user experience and accessibility. This optimization drove more efficient information flow and boosted user satisfaction.