Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rick Dolphus

Boise,ID

Summary

Experienced manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

33
33
years of professional experience

Work History

Agent/Business Owner

Farmers Insurance
10.2015 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic proposals based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Oversaw business budget planning and administration, accounting functions, purchasing to handle financial needs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Interacted well with customers to build connections and nurture relationships.

Security Professional

Absolute Security Of Idaho
05.2016 - 11.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored property and investigated areas of suspicion.
  • Recorded incident reports with detailed accounts of occurrences.
  • Patrolled and monitored premises in by foot.
  • Checked identification of persons entering and exiting events to eliminate unauthorized visitors.
  • Supervised grounds, employee entrances, and exits and security officers on duty.
  • Performed guard duties by making judgment decisions within proper policy and procedures.

Grocery Manager

Rosauers Supermarkets Inc.
02.2012 - 06.2015
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Performed key tasks to promote inviting grocery store appearance.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Manufaturing

The Cover Shop
06.2010 - 02.2012
  • Selected manufacturing methods, fabrication and operations to develop and coordinate production.
  • Identified problems and specific resolutions to fix defective, damaged materials.
  • Install residential and commercial awnings.
  • Oversee material ordering and warehouse management.
  • Load and unload truck deliveries

Route Sales Representative

Swire Pacific, Coca Cola
03.2001 - 06.2010
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Analyzed sales and customer data to identify buying trends and offer recommendations.
  • Boosted revenues by upselling and cross-selling products to new and established customers.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Collaborated with customers to identify needs and provided catered solutions
  • Displayed products properly at customer sites and according to company specifications and policies.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.

Grocery Department Manager

Albertsons
06.1990 - 08.2001
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Orchestrated performance-oriented environment by closely supporting team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Forestry

Boise State University
Boise, ID

The Complete Manager

Cornell University
Ithaca, NY

Skills

  • Business Correspondence
  • Business Presentations
  • Sales Strategies
  • Management Team Leadership
  • Professional Networking
  • Inventory Control Processes
  • Coaching and Mentoring
  • Attention to Detail
  • Vendor Relationship Management
  • Verbal and Written Communication
  • Training and Development
  • Staff Management

Timeline

Security Professional

Absolute Security Of Idaho
05.2016 - 11.2022

Agent/Business Owner

Farmers Insurance
10.2015 - Current

Grocery Manager

Rosauers Supermarkets Inc.
02.2012 - 06.2015

Manufaturing

The Cover Shop
06.2010 - 02.2012

Route Sales Representative

Swire Pacific, Coca Cola
03.2001 - 06.2010

Grocery Department Manager

Albertsons
06.1990 - 08.2001

Forestry

Boise State University

The Complete Manager

Cornell University

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Rick Dolphus