Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
BusinessAnalyst
Rick Dominguez

Rick Dominguez

Chula Vista,CA

Summary

Perceptive experienced QA Lead/Tester - well-versed at identifying and documenting complex software problems and causes. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems.

Work History

QA Lead - E2E Efforts

Adobe
  • End-to-End lead tester for a web based event platform that hosts live and streaming events.
  • Establish process for End to End including Test Plan, Test Case Structure, and Coverage
  • Developed Test Cases per criteria and requirements for the Events platform.
  • Evaluated quality problems and performed assessments to identify and resolve issues in expected user paths.
  • Improved quality processes for increased efficiency and effectiveness.
  • Reported problems and concerns to management and vested teams.


Senior QA Tester

Axos Financial
  • Remote
  • Integrated into a team for a web based event platform that hosts live and streaming events
  • Contributed to the Events team as an End-to-End lead tester
  • Test Planning, Test Design, Execution, Completion, and Reports
  • Helped establish process for End to End including Test Plan, Test Case Structure, and coverage
  • Developed Test Cases per criteria and requirements for the Events platform., Created Complete test coverage of Features, functional, and End to end testing for a complex multi-faceted bank enrollment CRM platform
  • Executed API testing using Postman during end points validation
  • Strong Test Case creation per investigation and vetting of Product Backlog Items
  • Involved in overall Test execution around New Functions, Non-Functional Requirements, End Points, and Regression
  • Managed Mobile testing of iOS and Android devices
  • Actively and constantly engaged with product owner and engineers regarding gaps in requirements and functionalities
  • Researched and Analyzed business rules and identified functional needs/requirements
  • Constantly interfaced with team of developers, product owner, testers, and management in order to define test needs and confirm test targets.

Senior QA Tester and UAT lead

Lawrence Welk Resorts
  • Was the QA UAT lead for the company’s system upgrade which impacted thousands of Lawrence Welk customers and resort agents
  • Appointed as the end-to-end UAT system integration test lead for the company’s upgraded core ERP Time Share Ware application which manages customer life cycles and day to day business activities
  • Investigated and organized all features and functions to be tested and considered for all upstream and downstream processes
  • Designed and Documented testing approach including sign-off criteria through Test Plan Creation, based on the Business Requirements
  • Scheduled and Coordinated testing sessions and report out all test results
  • Ensured that the team delivered and completed all testing
  • Gate keeping of the test case repository – ensuring that testing is on target and that correct metrics were reported to stake holders
  • Review of team bug reports to ensure that reporting was accurate
  • Led ALL UAT test coverage and team of SME testers
  • Collaborated with Developers, Product Owners, and Resort Agents to gather use cases and experiences in order to ensure target test coverage
  • Investigated and searched archives and repositories for Test artifacts, existing use cases and established documentation for test case creation
  • Coordinated meetings with UAT team and developers to ensure correct test coverage and reporting
  • Managing/Tracking Bug defect life cycles between JIRA and Azure Dev-Ops including hosting bug triage between developers and testers
  • Liaison between Development and UAT resources and Business Analysts.

QA Lead

Union Bank
  • Hired specifically as a lead to establish QA processes for the new Salesforce Platform and successful data integration from the bank’s legacy Wealth Development lead and customer vetting platform, which interacted with hundreds of agents and thousands of Union Bank customers
  • Part of testing for a complex multifaceted function which managed and vetted Business Owners and Controlling Parties
  • Which connected to legacy data and external services that helped assessing the risk and vetting of a new customer
  • Thorough test coverage of Salesforce Lightning platform implementation - Custom Objects, processes and components that were configured and developed to meet business needs
  • Investigated, Identified, implemented a multi layered test approach and report the impact of newer development on all relative 3rd party and connected services
  • Coordinated and implemented end to end testing and verification with ETL team for data syncing validation between Salesforce Platform and Legacy Enterprise System
  • Established and documented testing approach, prioritizing test coverage according to the impact to the customer base, usability, system, and data
  • Discussed plan and approach with Management, PM’s and Dev
  • Provided roadmaps for QA, including the interviewing and scheduling of talent/ resources for all testing activities
  • Participate in all Agile/SCRUM ceremonies and activities – Including Demos, Grooming, Bug Triage, and Retrospect
  • Worked in 2-week Sprints
  • API testing of third party connected services integrated into Salesforce
  • Implemented test strategies, testing protocols, and processes for the test team through continuous team collaboration
  • Collaborated with SME’s and Product Owners in Business Requirement Gap Analysis
  • Evaluated stories through analysis of criteria/requirements including interviews with product owner, developers, and SME’s in order to build test strategies and strong test cases
  • Initialized implementation and upkeep of test regression suite increasing base coverage from 0% to 100%
  • Utilized Zephyr to create and run test cases, identify coverage, and percentage of test coverage and other sprint metrics
  • Used Postman for high level API testing of end points that connected with key features
  • Worked closely with key people in Project: Product Owner, Compliance department, System Architect, Developers and Automation.

Quality Assurance /UAT Engineer

AMN Healthcare
  • Validation of data captured from websites that transitioned into leads, opportunities, and conversion into companies in-house Large-Scale Enterprise Resourcing System that manages Inception of new clients and resolution
  • Part of a successful Client Portal initiative that managed employee screening and on-boarding
  • Part of successful SEO implementation for company websites and brands
  • Execute high-level SQL queries for verification of data per required implementation and specifications
  • Create reports of testing coverage during sprint cycles
  • Implemented planning of test execution for production release and post-production test activities
  • Test case creation for the first phase of the Salesforce platform implementation
  • Included: Custom developed objects, and custom functionality
  • Functional validation and verification of the company’s various sales cloud Job portals including data validation inside of Salesforce and the company’s own in-house client management system
  • Support testing on all supported operating systems including iOS and Android devices for all the company’s major websites which acquires client/prospect information for conversion
  • Execute test cases and report results to stakeholders
  • Facilitated user acceptance testing (UAT) environment Including Test scripts, and Test data, results, and follow up with Development team
  • Review of requirements, prototypes, Data Flow Charts for test case creation and test coverage
  • Supported release of company’s main Legacy Client Management System
  • Work with web development and DB team daily to verify changes involving web services and data server swapping from one data center to another.

Quality Assurance Engineer

Intuit Inc
  • Part of a successful, various, yearly release of Intuit's signature desktop and mobile version of the Turbo Tax product for over 5 years
  • Reviewed new requirements for newly implemented features and created test cases from collective feedback and investigation for testing and regression test case coverage
  • Worked in testing efforts for Mac and Windows desktop based products, and mobile devices for both Android and iOS
  • Coordinated testing events with other departments
  • Captured requirements for newly implemented features and created test cases from collective feedback and investigation
  • Execute integration and regression testing with an emphasis on product installation, connected external services Green Dot Credit Card initiative, data packets sent to Federal and State tax services server/sandboxes
  • Execute end to end testing scenarios including purchasing online product upgrades through payment systems
  • Web and Software Accessibility Compliance testing
  • Work within various teams to support test coverage in different areas of the company’s base product (TurboTax)
  • Work together with feature owners and departments to capture requirements and test coverage needs
  • Report and communicate test results to management and teams during standups and end of sprint reviews
  • Train and mentor newly contracted employees in QA Standard Procedures and familiarity with Lab environment and set up.

Education

Novell Network Certification 1 - Information Technology

UEI College
San Diego, CA

BBA - Liberal Arts And General Studies

Southwestern College

GED -

Chula Vista Senior High School
1988 - 1990

Skills

  • UAT Testing
  • End to End Systems Testing
  • Reviewing Test Scenarios
  • Testing Applications
  • Quality Assurance Requirements
  • Quality Assurance Procedures
  • Web Applications
  • Mobile Devices
  • Requirements Specifications
  • Customer Needs Assessments
  • Database Testing Software
  • Software Manual Writing
  • User Acceptance Testing (UAT)
  • Scrum Methodology
  • Agile Framework
  • System Integration Testing
  • Functional Testing Experience
  • Best Practices and Tools
  • Acceptance Criteria
  • Release Notes
  • Software Documentation Reviews
  • Daily Status Reports
  • Penetration Testing
  • Database Querying
  • Developing Quality Standards
  • Product Design Review
  • Technical Support
  • Software Functionality Feedback
  • Software Development Tools: JIRA, Confluence
  • Testing Efficiencies
  • Test Implementation
  • Logistics Systems
  • Develop Test Cases
  • Defect Resolution
  • Triage Meetings
  • Strategic Execution
  • Continuous-Integration Testing
  • Requirements Analysis
  • Continuous Learning
  • Application Layers
  • Testing Program Installation
  • User Expectations
  • Ios and Android Testing
  • Data-Driven Testing
  • Compatibility Testing Software
  • Automation Knowledge
  • Defect Tracking Software
  • Passionate About Quality
  • Product Release
  • Special Needs Clients
  • Web and Mobile Application QA
  • Organization and Prioritization

Accomplishments

Key Projects/Initiatives:

  • Rollout Success of two different major Salesforce CRM Implementation efforts
  • Doctor’s/Nurse Portal and Medical Job Resource Management platform
  • Banking - Wealth Management Platform conversion to Salesforce Cloud
  • Release of Banking Enrollment Platform for on line banking solution company
  • Online Curriculum/Grade Management System Platform for K-12 educators.
  • End-to-End system validation for web based live event platforms

Languages

Spanish
Native or Bilingual

Timeline

QA Lead - E2E Efforts

Adobe

Senior QA Tester

Axos Financial

Senior QA Tester and UAT lead

Lawrence Welk Resorts

QA Lead

Union Bank

Quality Assurance /UAT Engineer

AMN Healthcare

Quality Assurance Engineer

Intuit Inc

Novell Network Certification 1 - Information Technology

UEI College

BBA - Liberal Arts And General Studies

Southwestern College

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Chula Vista Senior High School

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Rick Dominguez