Richard Dumas
Edgewater,FL
Summary
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Experienced with leading sales teams to achieve significant revenue growth and customer acquisition. Utilizes strategic planning and effective communication to guide teams and meet targets. Track record of fostering strong client relationships and adapting to dynamic market conditions for sustained success.
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Knowledgeable sales management with proven track record in driving sales growth and cultivating lasting client relationships. Demonstrated success in leading sales teams to meet and exceed targets, with notable achievements in expanding market share and enhancing customer satisfaction. Utilized strategic planning and effective communication to drive team performance and ensure consistent results.
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Performance-oriented Sales Leader offering exceptional record of achievement over 25-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Sales Associate
VMP Performance
New Smyrna Beach, FL
09.2023 - Current
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Utilized point-of-sale systems for efficient transaction processing and record keeping.
- Collaborated with team members to streamline sales processes and improve workflow efficiency.
- Trained new staff on product knowledge, sales techniques, and store policies.
- Developed strategies to upsell products, contributing to overall sales growth initiatives.
- Led team meetings to discuss sales targets, performance metrics, and operational improvements.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Collaborated with team members to achieve monthly sales targets.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Single Copy Sales Director
Gannett
Edgewater, FL
01.2022 - 11.2022
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Executed strategic plans for growth and new acquisitions.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Exceeded sales goals through effective time management and resource allocations.
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
Manager, Single Copy
Gannett
Edgewater, FL
05.2021 - 01.2022
- Developed and maintained relationships with customers and suppliers through account development.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Evaluated report data to proactively adjust and enhance operations.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Sr. Dir. Single Copy
Gannett
Daytona Beach, Florida
11.2019 - 05.2021
- Prioritized and allocated valuable resources to meet business targets.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Revamped operational plans to refocus staff and align processes with business objectives.
Sr. Dir. Single Copy Sales/Circulation Director
Gatehouse Media
DAYTONA BEACH, FL
01.2016 - 11.2019
- Established and grew aftermarket sales department, set sales targets, and introduced customer satisfaction survey.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Provided documentation of processes to comply with regulations and company policies.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Led change and transformation across business areas to deliver benefits and align company resources.
Single Copy Manager
Daytona Beach News-Journal
Daytona Beach, FL
01.2001 - 01.2016
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Increased profits through effective employee training and troubleshooting profit loss areas.
- Rotated merchandise and displays to feature new products and promotions.
District Sales Manager
Daytona Beach News-Journal
Daytona Beach, FL
12.1997 - 01.2001
- Aligned database systems with district goals by automating processes and eliminating preventable errors.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Rectified billing issues quickly to maintain client satisfaction.
- Manage delivery of newspaper for Volusia/Flagler Counties.
Business Owner
Self Employed
Natick, MA
06.1995 - 12.1997
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
Legislative Aide
Massachusetts House Of Representatives
Boston, MA
02.1988 - 06.1995
- Worked with supporting staff and new interns to support effective training procedures and initiated development of standard training processes.
- Devised legislative plans and drafted plans into legislative form.
- Attended legislative and regulatory hearings to report information.
- Identified, researched and tracked legislative issues relevant to current public issues.
- Answered constituent letters and assisted constituents on federal matters.
- Conducted legislative research on wide range of topics.
- Prioritized tasks to complete on time or ahead of schedule.
Education
Business Economics
Massachusetts Bay Community College
Wellesley Hills, MAHigh School Diploma -
Bellingham High School
Bellingham, MA06.1982
Skills
- Administration and Reporting
- Client Relationship Building
- Complex Problem Solving
- Problem Resolution
- Team Leadership
- Teamwork and Collaboration
- Customer Relationship Management
- Inter-Department Collaboration
- Willingness to Learn
- Customer Service
- Decision Making
- Sales presentations
- Sales training
- Decision-making
- Goals and performance
- Product knowledge
- Operations management
- Staff management
- Sales leadership
- Motivational and inspirational
- Professional demeanor
- Sales expertise
Accomplishments
- Promoted to Regional Sales Manager after 5 successful years in the sales department.
- Created a company-wide, comprehensive training program for all sales team members.
- Supervised team of 30 staff members.
Certification
- 2021 Code of Conduct
- 2021 Gannett Cyber Security Awareness
- 2021 Creating a Culture of Inclusion
- Master Excel Pivot Tables
- Protecting the Safety and Health of Gannett Workers
- Anti Harassment
- Goal Setting
Timeline
Sales Associate
VMP Performance
09.2023 - Current
Single Copy Sales Director
Gannett
01.2022 - 11.2022
Manager, Single Copy
Gannett
05.2021 - 01.2022
Sr. Dir. Single Copy
Gannett
11.2019 - 05.2021
Sr. Dir. Single Copy Sales/Circulation Director
Gatehouse Media
01.2016 - 11.2019
Single Copy Manager
Daytona Beach News-Journal
01.2001 - 01.2016
District Sales Manager
Daytona Beach News-Journal
12.1997 - 01.2001
Business Owner
Self Employed
06.1995 - 12.1997
Legislative Aide
Massachusetts House Of Representatives
02.1988 - 06.1995
High School Diploma -
Bellingham High School
Business Economics
Massachusetts Bay Community College