Volunteering
Rick Duncan
Product Owner/Manager
Ann Arbor,MI
Summary
Enthusiastic Product Owner adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
23
23
years of professional experience
25
25
years of post-secondary education
5
5
Certifications
Work History
Product Owner
Compassion International
1 2022 - Current
- Led development team to deliver major product initiatives leading to 19-million-dollar increase in revenue
- Increased conversion rate by streamlining, personalizing, establishing In-Depth Analytics and Identify Drop-Offs in the user experience
- Increased retention rate by providing new delightful features, Dynamic personalized Content
- Created a healthy and flourishing team culture through relational servant leadership
- Increased delivery of value by casting vision and setting value-based sprint goals
- Collaborate with other leaders to develop a high-level strategic vision
- Define, manage, and execute the product roadmap
- Lead product management collaboration to prioritize according to customer needs and business strategy
- Manage program increment planning process to deliver objectives
- Articulate a clear product vision and set goals for development
- Create, own, refine, and prioritize the product backlog
- Write user stories and acceptance criteria
- Lead 12-person team in backlog refinement, iteration planning, setting priority and providing clarity
- Lead team demos to stakeholders and end-users
- Plan and manage product releases
- Coach and lead team in agile development processes.
Senior Product Manager
Altarum Institute
01.2021 - 01.2022
- Led effort to create product roadmap and define epics and features that materialized in 10-million-dollar public health grant to development first in industry products
- Built a new team to support this new project
- Collaborate with other leaders to develop high-level strategic vision
- Define, manage, and execute product roadmap
- Build features based upon customer needs and business objectives
- Create mockups, compose user stories, workflows, and personas
- Write acceptance criteria to meet customer requirements
- Own, refine, and prioritize product backlog
- Lead development life cycle across two cross-functional teams
- Coach, mentor, and manage Product Owners
- Develop and refine product management processes
- Contribute to culture through leading people and product
- Function as team’s Lead Product Owner
- Manage onsite and offsite Software Engineers for separate team.
Senior Scrum Master / Product Owner
Altarum Institute
01.2017 - 01.2021
- Led expansion into new state markets, resulting in 125% increase in revenue and identification and development of new products and services
- Stepped into concurrent roles in order to support team as Product Owner (2017-2021), Manager (2018-2021), and Senior Scrum Master (2019-2021)
- Collaborate with other leaders to develop a high-level strategic vision
- Define and manage product roadmap and backlog across applications
- Product Owner for Michigan’s Validator and SOLR applications
- Scrum Master for multiple application teams
- Manage onsite and offsite Software Engineers
- Coordinate shared resources and prioritize across applications
- Facilitate generation of ideas through co-creating sessions
- Lead POs through design, story creation, and backlog prioritization
- Develop and refine team processes
- Forecast and manage product releases
- Coach and mentor new leaders.
Scrum Master
Altarum Institute
01.2016 - 01.2017
- As organization’s first Scrum Master, began grassroots movement to implement agility
- Increased speed to market through establishing cadence of incremental-deployments
- Scrum Master for multiple application teams
- Coordinate shared resources and prioritize across applications
- Implement agile development methodologies
- Launched creation process to increase generation of new ideas
- Lead POs through design, story creation, and backlog prioritization
- Organize and facilitate all scrum meetings across multiple teams
- Develop and refine team processes
- Forecast and manage product releases
- Recommend and implement continuous process improvements.
Product Owner
ParishSOFT
01.2015 - 01.2016
- Partnered with Scrum Master to become first team to successfully implement Scrum
- Managed company’s core application
- Delivered new features which lead to increase in retention and revenue
- Collaborate with executive team to develop high-level strategic vision
- Define and manage product roadmap and backlog
- Understand customer needs and define requirements
- Analyze and document user workflows
- Leverage user data to inform development priorities and make decisions
- Design UI and compose user stories, requirements, and personas
- Write UATs to facilitate QA testing and meet customer requirements
- Lead backlog grooming, prioritization, and release planning
- Develop and refine product management processes
- Collaborate with other departments to plan and market product initiatives
- Subject matter expert for product features
- Acting offshore team Scrum Master.
Product Management Lead / Senior Business Analyst
Thomson Reuters
01.2008 - 01.2015
- Designed and implemented the company’s first corporate state tax electronic filing application
- Guided the team to becoming the leader in this segment for 8 consecutive years
- Define and manage electronic filing product seasonal roadmap
- Develop and refine electronic filing product management processes
- Determine team software enhancements and new features backlog
- Establish electronic filing design patterns and standards
- Develop and maintain tax software products
- Analyze and interpret tax forms and related laws
- Understand and implement electronic filing XML functionality
- Design input/output screens and system mapping/flow using proprietary tool
- Write software engineer requirements
- Perform QA testing for functionality, calculations, and XML validation
- Train and mentor new analysts
- Improve and publish training curriculum.
Business Analyst
Thomson Reuters
01.2002 - 01.2008
- Prioritize product enhancements and features based upon user interest
- Develop and maintain tax software products
- Analyze and interpret tax forms and related laws
- Understand and implement electronic filing XML functionality
- Design UI and system mapping/flow using proprietary tool
- Gather and formulate business requirements
- Manage software process across departments
- Perform QA testing for functionality, calculations, and XML validation
- Point-of-contact for state agencies
- Compose user technical communications.
Education
Bachelor of Arts -
Evangel University
Springfield, MO 05.2001 - 05.2026
Master of Arts -
Fuller Theological Seminary
Pasadena, CA 05.2001 -
Certified SAFe 4 Agilist - undefined
Certified Scrum Master - undefined
Certified Scrum Product Owner (CSPO) - undefined
Ph.D. -
Fuller Theological Seminary
Pasadena, CA 05.2001 -
Skills
Agile Methodology
User Story Creation
Product Planning
Product Backlog Management
Stakeholder relationship management
Wireframing and Prototyping
Roadmap development
Business Analysis
Product Lifecycle Management
Feature Prioritization
Design thinking
Certification
Certified SAFe 4 Agilist
Accomplishments
Led development team to deliver major product initiatives leading to 19-million-dollar increase in revenue. Increased conversion rate by streamlining, personalizing, establishing In-Depth Analytics and Identify Drop-Offs in the user experience. Increased retention rate by providing new delightful features, Dynamic personalized Content. Created a healthy and flourishing team culture through relational servant leadership. Increased delivery of value by casting vision and setting value-based sprint goals. Led an effort to create a product roadmap and define epics and features that materialized in a 10-million-dollar public health grant to development first in industry products. Built a new team to support this new project. Led an expansion into new state markets, resulting in 125% increase in revenue and the identification and development of new products and services.
Interests
Timeline
Senior Product Manager
Altarum Institute
01.2021 - 01.2022
Senior Scrum Master / Product Owner
Altarum Institute
01.2017 - 01.2021
Scrum Master
Altarum Institute
01.2016 - 01.2017
Product Owner
ParishSOFT
01.2015 - 01.2016
Product Management Lead / Senior Business Analyst
Thomson Reuters
01.2008 - 01.2015
Business Analyst
Thomson Reuters
01.2002 - 01.2008
Bachelor of Arts -
Evangel University
05.2001 - 05.2026
Master of Arts -
Fuller Theological Seminary
05.2001 -
Ph.D. -
Fuller Theological Seminary
05.2001 -
Product Owner
Compassion International
1 2022 - Current
Certified SAFe 4 Agilist - undefined
Certified Scrum Master - undefined
Certified Scrum Product Owner (CSPO) - undefined
Certified SAFe 4 Agilist
Certified SAFe 5 Product Owner/ Product Manager
Certified Scrum Master
Certified Scrum Product Owner (CSPO)
Certified Scrum Product Owner (CSPO)
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