Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rick Erickson

Portland

Summary

Account support professional with strong background in customer service, problem resolution, and account management. Known for strong collaboration skills and consistently delivering results. Adaptable, reliable, and skilled in CRM/SAP systems, communication, and multitasking in fast-paced environments. Exhibits proactive approach and commitment to maintaining high standards.

Overview

28
28
years of professional experience

Work History

Strategic Account Support Representative

Columbia Sportswear
01.2022 - 06.2025
  • Coordinated account setup and maintenance processes, ensuring accuracy and consistency in client information.
  • Managed order processing by utilizing SAP systems to track customer interactions and support needs.
  • Collaborated with cross-functional teams to streamline communication, improving response times for client requests.
  • Led initiatives to enhance customer satisfaction through feedback analysis and process improvements.
  • Assisted in training new team members on product knowledge and company policies for enhanced service delivery.

Store Manager

Nordstrom Rack
06.2018 - 08.2021
  • Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.
  • Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue.
  • Forecasted sales projections, inventory demand, and labor requirements to develop annual budget.

Omni-Channel Assistant Buyer, Men's Tailored Clothing

Nordstrom
09.2014 - 06.2018
  • Create omni-channel growth by planning profitable and market relevant product assortments grounded in customer data, industry trends and competitor insights.
  • Functioned as a liaison to online, stores, and regional merchandisers; including effective communication of the selling agenda.
  • Contributed to negotiations of exclusive offerings, terms, pricing, vendor funded markdowns, return-to-vendor agreements, drop-ship programs, co-op, etc.
  • Contributed to inventory management in season; including driving markdowns and exit strategy.

Divisional Merchandising Manager

Nordstrom
06.2013 - 09.2014
  • Supported 14 stores located in Philadelphia, Delaware, Metro DC, and North Carolina.
  • Communicated directly with the buying office in Seattle and partnered with regional/store managers to ensure the best assortment/merchandise levels at all locations.
  • Initiated and taught corporate merchandising directions to store leadership.

Department Manager

Nordstrom
12.2009 - 06.2013
  • Many department manager assignments supporting teams with up to 30 direct reports throughout the country. Locations include Clackamas OR, new-store opening in Nashville TN, and Houston TX.
  • Directed daily store operations, including staff management, task delegation, merchandising, and customer service.

Sales Representative

Nordstrom
12.1997 - 10.2008
  • Began my Nordstrom journey on the sales floor in San Diego, CA and transferred to Portland, OR in 1999. Achieved top seller status as well as multiple customer service awards.

Education

High School Diploma -

Mission Viejo High School
Mission Viejo, CA
05-1992

Skills

  • Collaborative team management
  • Performance assessment strategies
  • Talent acquisition
  • Effective communication
  • Merchandising strategy development
  • Inventory management
  • Fulfillment coordination
  • Cross-functional teamwork

Timeline

Strategic Account Support Representative

Columbia Sportswear
01.2022 - 06.2025

Store Manager

Nordstrom Rack
06.2018 - 08.2021

Omni-Channel Assistant Buyer, Men's Tailored Clothing

Nordstrom
09.2014 - 06.2018

Divisional Merchandising Manager

Nordstrom
06.2013 - 09.2014

Department Manager

Nordstrom
12.2009 - 06.2013

Sales Representative

Nordstrom
12.1997 - 10.2008

High School Diploma -

Mission Viejo High School

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