Rick Flores

• Took the lead in implementing training programs that helped, to increase sales productivity, and bring up CSI
• Worked with all the employees, at every level of the store to improve morale throughout the store
• In the used car department, I maximized my skills, making sure that all process was done from purchase to recon and on the market within three days
• Handled all used vehicle purchases and new vehicle orders, to maximize the inventory of the store
• Collaborated with the parts and service managers to develop several customer programs that became extremely successful
• Met with vendors to determine what type of marketing and advertising would be best for each department.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Prepared annual budgets with controls to prevent overages.
• Utilized enterprise risk management software to improve operational insight and planning.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Interviewed, hired, trained and promoted associates to support operations and company growth.
• Increase sales productivity, bring up CSI .
• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
• Developed effective business plans to align strategic decisions with long-term objectives.

• Ordered and maintained the new and used vehicle inventory, to ensure sales productivity of the store
• Worked with all departments to keep the productivity going, increased the sales in all departments
• Implemented new policies, and procedures to achieve great CSI
• Coached, mentored and motivated sales associates, to achieve sales goals set by individuals sales associates
• Worked side by side with the finance director, to ensure the dealership was maximizing sales, productivity, PVR, and CIT was under five days
• Implemented same procedure, for the used vehicles, from purchase to recon and on the market within three days.

• Hands on training thru the entire store, to ensure that potential of the store which brought the store to the highest level of revenue in the history of the company
• Worked close with all departments to keep the productivity going, increased the sales in all departments, to ensure that we were the number one in CSI, and new and used volume
• Greeted customers, responded to customer inquiries, and worked with my management team to develop new marketing strategies
• Worked with the finance director, to ensure that we didn’t have liabilities on the road (CIT) and shared my knowledge from when I was a finance director.

• Coached, mentor and motivated sales associates, to achieve sales goals set by individual sales associates
• Managed and ordered new vehicle inventory, structured car deals, and greeted customers to ensure great CSI
• Hired and trained new sales staff and implemented a mentor program
• Worked with finance director, to ensure that we didn’t have liabilities on the road.

Finance Director, 08/1999 to 09/2003
AutoNation-Anderson Chevrolet – Menlo Park-Los Gatos

• Arranged financing and reviewed required documents to determine determine approval/rejection.
• Verified customer information Including income information and signatures.
• charge-backs to an acceptable level without sacrificing on quality.
  Maintained a positive relationship with our lenders.
• Held weekly meeting with finance department.
  Audit deal jacket to make sure we were in compliance.
• Held weekly meetings to make sure finance managers were holding and obtaining goals.
• Held weekly CIT Meetings with all Management including the General Manager.
• Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
• Surpassed revenue goals month after month