Rick Flores
Pinehurst,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
20
20
years of professional experience
Work History
Sales and Customer Support Manager
NetSpark Telecom
10.2023 - Current
- Consistently maintained an up-to-date knowledge of market trends, competitor activities and industry developments to adapt strategies accordingly.
- Successfully managed high-profile accounts, ensuring timely delivery of products/services while maintaining profitability margins.
- Developed a comprehensive understanding of product offerings to provide tailored solutions for client needs.
- Negotiated contracts with suppliers, ensuring favorable terms that positively impacted the bottom line.
- Resolved complex customer issues promptly, resulting in increased positive feedback from clients.
- Built lasting relationships with clients through consistent follow-up and personalized service.
Sales Executive
AT&T
01.2019 - 10.2023
- Implementation of a marketing plan that increases product awareness within the target demographic
- Demonstration of excellent product knowledge and providing tailored product recommendations to my customers
- Collaboration with cross-functional teams to drive my sales growth and create new opportunities for product sales for my division.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Retail Store Manager
AT&T
04.2018 - 07.2019
- Successfully led 75% of my sales team to obtain 'Business Certification Expert' which significantly increased my store's revenue
- Achieved Business Certification for the entire store
- Created opportunities to drive sales by building business relationships within the community to promote new products.
Retail Store Manager
AT&T
03.2017 - 03.2018
- Moved bottom producing store to third in entire market; recognized by company as having 'Extraordinary Impact'
- Created a positive and enthusiastic atmosphere to drive sales growth of my team
- Increased sales through obtaining and building relationships with businesses within the community to introduce new company product.
Assistant Store Manager
AT&T
01.2014 - 01.2017
- Attended AT&T University Leaders as Coaches management courses
- Developed 'Skip Level Management Series' to promote professional development by building mentorship relationships between Assistant Store Managers and Area Retail Sales Managers in my region to help drive our sales
- Increased professional development through leading sales team of 4-6 associates including sales coaching and training associates on my team.
Retail Sales Associate
AT&T
01.2011 - 01.2014
- Established career with AT&T as a sales representative
- Consistently ranked as top sales associate within my store by exceeding sales goals
- Developed professional knowledge of company products and successfully integrated my previous sales experience into my new role.
Education
Certified Sales Manager -
12.2014
4 week management training
Leaders as Coaches Management Training -
12.2014
High School Diploma -
05.1994
Skills
- Leadership Skills
- Excellent Customer Service Skills
- Interpersonal Communication Skills
- Complex Problem Solving
- Adaptability
- Coaching and Mentoring
- Customer Service
- Problem-Solving
- Excellent Communication
- Team Leadership
References
- Emily Wiper, Telecom Exec | Product Marketing | B2B & B2C Sales | Retail | ew616h@att.com, 832-785-7770
- Mike Huynh, Sales Manager 2 Mobility AT&T, mh169q@att.com, 832-341-0214
- Mark Allen, Design Engineer / Sales Engineer, Mark.Allen@netsparktelecom.com, 682-266-2469
- Mary Duke, AT&T Public Sector Division - Texas Government, Medical, MD5939@att.com, 713-206-5006
Hobbies and Interests
In my free time I enjoy spending time with my family, fishing, biking, and listening to live music with friends.
Timeline
Sales and Customer Support Manager - NetSpark Telecom
10.2023 - Current
Sales Executive - AT&T
01.2019 - 10.2023
Retail Store Manager - AT&T
04.2018 - 07.2019
Retail Store Manager - AT&T
03.2017 - 03.2018
Assistant Store Manager - AT&T
01.2014 - 01.2017
Retail Sales Associate - AT&T
01.2011 - 01.2014
AT&T University - Certified Sales Manager,
AT&T University - Leaders as Coaches Management Training,
Ozark High School - High School Diploma,
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