Rick Gardner
Director Of Operations
Atlanta,GA
Summary
Focused Director of Operations with 25 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures.
Overview
24
24
years of professional experience
Work History
Director of Operations
Advanced Pro Services
Decatur, United States
01.2007 - Current
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Monitored and coordinated workflows to optimize resources.
- Increased sales by $1.6 million by establishing goals, overseeing performance and mentoring staff.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Managed daily operations of parking organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Director of Operations
Health Care Parking Systems
Atlanta, GA
01.2002 - 01.2007
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented and revised operational policies and guidelines.
- Monitored and coordinated workflows to optimize resources.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
District Manager
AmeriPark
Atlanta, GA
01.1999 - 01.2002
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Modeled best practices for sales and customer service.
- Generated financial and operational reports to assist management with business strategy.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Supervised eight locations to enforce high-quality standards of operation.
Education
Biology
Creighton University
Omaha, NE 05.2001 -
Skills
Process improvements
undefinedTimeline
Director of Operations
Advanced Pro Services
01.2007 - Current
Director of Operations
Health Care Parking Systems
01.2002 - 01.2007
Biology
Creighton University
05.2001 -
District Manager
AmeriPark
01.1999 - 01.2002
Similar Profiles
LEGACI' KINGLEGACI' KING
Valet Key Booth/Cashier at Advanced Pro ServicesValet Key Booth/Cashier at Advanced Pro Services
Austin BondsAustin Bonds
Transporter at Advanced Pro ServicesTransporter at Advanced Pro Services
Cedric Charles Ogletree JrCedric Charles Ogletree Jr
Key Booth Attendant/ Cashier / Valet at A.P.S. (Advanced Pro ServicesKey Booth Attendant/ Cashier / Valet at A.P.S. (Advanced Pro Services