Rick Garza
San Antonio,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
30
30
years of professional experience
Work History
Sr. Account Manager
Gage Technologies
05.2022 - 08.2023
- Responsible for driving new revenue and developing enterprise account relationships within SLED, Financial, and Healthcare verticals with a focus on digital transformation and the customer journey.
- Worked with customers to develop strategic business and account plans.
- Contributed to annual revenue goals by selling new services and developing new accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Researched emerging industry trends, applications, and concepts to enhance products and services.
Sales Manager
Charter Communications
02.2013 - 08.2021
- Who has built a culture of character that drives results and enhances associate value and organization
- Has worked successfully in a variety of enterprise and public sector verticals, /Spectrum Enterprise
- Led a team of 8 in the Enterprise and SMB markets
- Achieved quote 6 of the 8 years
- Grew revenues from 24% to 80% over three years while leading the Enterprise team
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed revenue models, process flows, operations support and customer engagement strategies.
National Account Manager
Arrow S3
12.2009 - 10.2012
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Increased market penetration by growing brand awareness.
- Developed communications-enabled application sales strategies for strategic contact center architectures and operations for large enterprises
- I achieved quota in two of the three years.
- Built relationships with customers and the community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Director and Sr. Account Director
AT&T/Lucent Technologies, AVAYA, AT&T, Lucent Technologies
01.1994 - 11.2009
- Through the divestiture of, AT&T, Lucent Technologies, and AVAYA I had the following roles:
- Sr. Account Director Jul 2008 – Nov 2009 For top seven Enterprise accounts. Achieved quota for FY 2008
- Sr. Account Director – Jan 2006 – Jul 2008 managing Washington Mutual/JP Morgan Chase. Achieved quote all three years.
- Sales Manager – Public Sector. Jan 2004 – Jan 2006. Led a five-state nine-person team. Achieved quota all three years with 20% revenue growth FY2005 and 30% for FY2006.
- Sales Manager – Enterprise and Public Sector Jan 2002 – Dec 2004. Led an 8-member sales team for Central Texas. Exceeded objectives all three years Top sales results for AVAYA with 164% in FY2003.
- Sr. Account Director Jan 1994 – Dec 2001. Responsible for USAA and ExxonMobil. Grew USAA market penetration with an average of 20% annual revenue growth. Grew ExxonMobil account revenue by 50% average year-over-year growth for three years. Exceeded objectives in six of the eight years.
- Hired, trained, and built a high-performing team of sales representatives.
- Developed key partnerships with industry-leading organizations to strengthen professional networks and expand future business opportunities.
- Solved complex problems to increase sales effectiveness and streamline business direction.
Education
No Degree - Philosophy
Embassy University
Florida05.2026
Skills
SENIOR EXECUTIVE RELATIONSHIPS
- Development of long-term Senior Executive Relationships across multiple industries
- Led sales strategy and executive relationships with major clients USAA, ExxonMobil, Washington Mutual/ JP Morgan Chase
- Achieved revenue growth with USAA (20% YoY for eight years) and ExxonMobil (50% YoY for three years)
- Partnered with USAA in strategy and development of a new company to serve enlisted military This program required partnerships with IT Executives, LOB senior leadership, and key IT Software partners
LEADERSHIP & LEARNING
- Developed thought-leadership publications and executive briefings on AI trends and technologies
- Successfully directed sales teams, developed strategies, and drove revenue growth in public sector and enterprise markets
MOTIVATION & CREATIVITY
- Implemented innovative motivation strategies like the "212 Degree" - concept and "Professional Sales Athlete"
- Established "Process University" and promoted a learning culture, growing it nationally
"INTRAPRENEURSHIP” and MARKETING INITIATIVES
- Introduced an "intrapreneurial" sales environment with new metrics and territory management concepts
- Created marketing initiatives that were adopted by sales teams throughout Western Region, earning multiple awards
- Leveraging Technology for Senior Executive Relationships (AT&T & Lucent Technologies)
- Led development of commercial speech recognition application in partnership with Bell Labs and USAA
- Utilized AI and avatar technology to deliver presentations virtually, expanding client outreach and market initiatives
- Building External Partnerships and Industry Engagement (Gage Technologies, AVAYA, ArrowS3)
- Established AVAYA local user groups in San Antonio and Austin, setting standards replicated across US
- Actively engaged in key industry associations and formed partnerships with industry leaders in technology sector
SKILLS & ACTIVITIES
- Toastmaster certified with Advanced Communicator - Silver
- Sales training through Sales Elite Strategies – Anthony Iannarino
- Developed Professional Sales Athlete sales process along with The Declaration of a Professional Sales Athlete and ABC's of Character-Based Selling
- LinkedIn articles, podcast, and YouTube Channel Https://wwwlinkedincom/in/rickgarza/
- Active member of Toastmasters International Board member of San Antonio ASIS International Member of South Texas and Austin HIMSS Chapters
- Leading weekly men's group for the past two years, Mighty Men of Valor – Character-Based Living
- Developed YouTube Channel and Podcast for "The Professional Sales Athlete" and "The God Box Theory"
Affiliations
- Toastmasters
- American Society of Safety Professionals
I am a long-term Toastmaster member. Developing leadership and speaking skills.
I have invested 15+ years as a Toastmasters member. In the process of being a member, I have grown as a leader having held a variety of leadership positions and project implementation. In addition, the ability to grow as a public speaker has allowed me to compete and win a variety of speaking contests. Ultimately, it has made me a better communicator of ideas and strategies.
Timeline
Sr. Account Manager
Gage Technologies
05.2022 - 08.2023
Sales Manager
Charter Communications
02.2013 - 08.2021
National Account Manager
Arrow S3
12.2009 - 10.2012
Sales Director and Sr. Account Director
AT&T/Lucent Technologies, AVAYA, AT&T, Lucent Technologies
01.1994 - 11.2009
No Degree - Philosophy
Embassy University
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