Rick Gonzalez
New York,NY
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
19
19
years of professional experience
Work History
Office Manager
Dentsu Aegis Network
06.2015 - 05.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company databases
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Support team members with guidance and assistance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
On Site Manager, Skadden Arps Meagher Slate & Flom
Swiss Post International USA
05.2011 - 05.2015
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Interviewed, hired, and trained new workers.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
Mailroom Manager
Lowe New York
02.2005 - 02.2011
- Ensured compliance with relevant industry regulations by staying updated on changes affecting mailing services or postage rates.
- Implemented inventory control measures to prevent loss or theft of valuable items within the mailroom.
- Optimized workflow management by effectively delegating tasks according to individual strengths and skillsets among staff members.
- Facilitated open communication among team members within the department by holding regular meetings focused on collaborative problem-solving strategies.
- Enhanced service quality by promptly addressing any concerns or complaints raised by internal clients regarding mail distribution.
- Developed strong relationships with postal carriers, ensuring timely pick-up and delivery of outgoing mail.
- Established protocols for handling confidential or sensitive materials securely, maintaining privacy standards as required by company policies.
Education
Associate of Arts - Business Administration
BMCC
New York09-1987
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Billing
- Payroll Processing
- Document Management
- Clerical Support
- Mail handling
- Inventory Control
- Staff Management
- Operations Management
Timeline
Office Manager
Dentsu Aegis Network
06.2015 - 05.2024
On Site Manager, Skadden Arps Meagher Slate & Flom
Swiss Post International USA
05.2011 - 05.2015
Mailroom Manager
Lowe New York
02.2005 - 02.2011
Associate of Arts - Business Administration
BMCC
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