Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
19
19
years of professional experience
Work History
Office Manager
Dentsu Aegis Network
06.2015 - 05.2024
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company databases
Developed and maintained successful relationships with vendors, suppliers and contractors.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Support team members with guidance and assistance.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
On Site Manager, Skadden Arps Meagher Slate & Flom
Swiss Post International USA
05.2011 - 05.2015
Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
Established effective communication channels, fostering strong relationships between team members and departments.
Streamlined operations processes for increased efficiency and enhanced customer experiences.
Mentored team members in developing their skills and advancing their careers within the organization.
Scheduled and attended meetings with clients and prospective clients as requested.
Interviewed, hired, and trained new workers.
Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
Mailroom Manager
Lowe New York
02.2005 - 02.2011
Ensured compliance with relevant industry regulations by staying updated on changes affecting mailing services or postage rates.
Implemented inventory control measures to prevent loss or theft of valuable items within the mailroom.
Optimized workflow management by effectively delegating tasks according to individual strengths and skillsets among staff members.
Facilitated open communication among team members within the department by holding regular meetings focused on collaborative problem-solving strategies.
Enhanced service quality by promptly addressing any concerns or complaints raised by internal clients regarding mail distribution.
Developed strong relationships with postal carriers, ensuring timely pick-up and delivery of outgoing mail.
Established protocols for handling confidential or sensitive materials securely, maintaining privacy standards as required by company policies.
Education
Associate of Arts - Business Administration
BMCC
New York
09-1987
Skills
Customer Service
Office Management
Organizational Skills
Office Administration
Customer Relations
Billing
Payroll Processing
Document Management
Clerical Support
Mail handling
Inventory Control
Staff Management
Operations Management
Timeline
Office Manager
Dentsu Aegis Network
06.2015 - 05.2024
On Site Manager, Skadden Arps Meagher Slate & Flom
Swiss Post International USA
05.2011 - 05.2015
Mailroom Manager
Lowe New York
02.2005 - 02.2011
Associate of Arts - Business Administration
BMCC
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