Rick Greene
Pinellas Park,FL
Summary
Experienced in strategic planning, team leadership, and operational excellence. Forward-thinking approach to drive business growth and streamline processes. Proven track record of fostering collaborative environments and consistently achieving measurable results. Expertise lies in leveraging skills to enhance productivity, optimize resources, and deliver exceptional outcomes.
Overview
22
22
years of professional experience
Work History
General Manager
Fields Motorcars
07.2023 - Current
- Fostered a culture of accountability for improved team cohesion and morale.
- Reviewed financial reports to identify trends for strategic adjustments.
- Streamlined operational processes by implementing best practices.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Service Manager
Fields Motorcars
01.2018 - 06.2023
- Oversee and manage daily operations of Service Valets, Car Wash, BDC, Service Technicians, Warranty Administrator and Service Consultants
- Achieved Best of the Best for 2018 & 2021 (First time since 2013)
- Attained constant and progressive YOY growth in all facets (G.P., Shop Hours, & CSI)
- Achieved positive customer experiences with proactive communication and follow-up.
- Enhanced customer loyalty by developing personalized service strategies based on feedback.
- Trained and guided team members for improved overall performance and morale.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Drive Manager
Mercedes-Benz of Tampa
01.2012 - 01.2018
- Oversee and manage daily operations of Service Valets, Car Wash, BDC and Service Consultants
- Implement and execute processes to increase customer satisfaction
- Ensured the service department met financial and customer satisfaction
- Established and maintained good working relationships with customers to encourage repeat and referral business
Service Consultant
Kuhn Honda
01.2010 - 01.2012
- Maintain above 1.65 Customer Pay R.O
- Average
- Present and sell regular scheduled maintenance program
- Maintained high level of sales production after departure of two long tenured service advisors
Service Drive Manager/Service Consultant
BMW and Lamborghini Sarasota
01.2010 - 12.2010
- Maintained above 3.0 Customer Pay R.O
- Average
- Present and sell regular scheduled maintenance menu
- Maintained above 90% CSI for service department
- Prepared and inputted follow up process for all customers
Service Consultant
Lokey Infiniti
01.2008 - 01.2010
- Present and sell regular scheduled maintenance menu
- Maintain above 2.5 Customer Pay R.O
- Obtained record for most total hours produced in one week
- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
Service Consultant
Crown Automotive
07.2003 - 01.2008
- Provided information about service procedures and expected timelines.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Maintained accurate records of all client interactions within company CRM software, ensuring seamless handovers between team members when required.
- Assisted in the development of marketing materials targeting potential customers, increasing overall brand awareness.
- Managed a portfolio of clients, ensuring timely delivery of services and prompt resolution of any issues that arose.
Education
Associates Degree - Business Administration & Accounting
St. Petersburg College
Clearwater, FLSkills
- Team Development
- Conflict Resolution
- Process Optimization Expertise
- Effective Relationship Building
- Team Development
- Strategic Goal Setting
- Proficient in Verbal and Written Communication
- Financial Performance Management
- Motivational Leadership Skills
- Vendor Engagement Strategies
- Operational Facility Oversight
- Inventory Management
Timeline
General Manager
Fields Motorcars
07.2023 - Current
Service Manager
Fields Motorcars
01.2018 - 06.2023
Service Drive Manager
Mercedes-Benz of Tampa
01.2012 - 01.2018
Service Consultant
Kuhn Honda
01.2010 - 01.2012
Service Drive Manager/Service Consultant
BMW and Lamborghini Sarasota
01.2010 - 12.2010
Service Consultant
Lokey Infiniti
01.2008 - 01.2010
Service Consultant
Crown Automotive
07.2003 - 01.2008
Associates Degree - Business Administration & Accounting
St. Petersburg College
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