Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
project coordinator
Languages
Timeline
CustomerServiceRepresentative

Enrique Guitron

Helotes,TX

Summary

With a proven track record at ADT Security, I excel in operational efficiency and team leadership, significantly enhancing client satisfaction and business performance. Expert in strategic planning and problem-solving, I've successfully led quality control initiatives and fostered strong client relationships, driving seamless sales to installation transitions and boosting productivity.

Dedicated Customer Service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Installation Technician

ADT Security
10.2001 - 01.2019
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
  • Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience, in addition to creating revenue when additional enhancements are needed.

Existing Customer Operations Manager

ADT Security
01.2019 - 01.2025
  • Implemented quality control measures to ensure accuracy in all customer interactions, reducing errors and enhancing satisfaction rates..
  • Led projects and implementations of internal processes, methodologies and tools to improve business performance.
  • Transformed strategy into standard practice with measurable KPIs.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques.
  • Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.

Education

High School Diploma -

Sidney Lanier
San Antonio, TX

Skills

  • Operational efficiency
  • Client satisfaction
  • Collaborative mindset
  • Strategic planning
  • Sales support
  • Teamwork and collaboration
  • Problem-solving abilities
  • Team leadership
  • Decision-making
  • Budget control
  • Staff hiring
  • Performance evaluation and monitoring

Accomplishments

  • Supervised team of 20- 40 staff members to complete projects in a timely manner.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • EH&S - Environmental Health and Safety certified.
  • Salesforce Certified

project coordinator

I played a key role in a critical communication infrastructure project, overseeing our customers during the transition of cell towers from 3G to 5G technology. This involved recruiting and managing a team of subcontractors, developing comprehensive training programs, and ensuring project timelines and budgets were met. 

Languages

Spanish
Professional Working

Timeline

Existing Customer Operations Manager

ADT Security
01.2019 - 01.2025

Installation Technician

ADT Security
10.2001 - 01.2019

High School Diploma -

Sidney Lanier

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Enrique Guitron