Rick Hall
Alamogordo,NM
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
14
14
years of professional experience
Work History
Service Advisor
One Stop Auto Services, Inc.
02.2016 - 05.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Developed estimates by costing materials, supplies, and labor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Risk & Compliance Manager
Belger Cartage Service
04.2013 - 08.2016
- Established and oversaw application of operational risk policies, technology and tools and governance processes to create lasting solutions for minimizing losses.
- Took initiative in gathering information and solving problems independently within highly structured corporate environment.
- Applied subject matter expertise and industry knowledge to provide independent oversight to operational risk management activities.
- Influenced appropriate risk management prioritization on front lines to promote strategic objectives while meeting operational risk program expectations.
- Engaged in complex data analytics, quality assurance and database management to quantify and substantiate observations and lend credence to proposed operational enhancements.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
Service Manager
Foley Equipment Company
08.2009 - 09.2013
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Education
Automotive Repair -
CTI
Las Cruces, NMHigh School Diploma -
Southeast High School
Wichita, KS1987
Skills
- Collaborative Environments
- Repair Quality Inspections
- Employee Relationships
- Product and Service Solutions
- Diagnostics and Repair
- Revenue Generation
- Handling Customer Complaints
- Investigate Claims
- Listening Skills
- Creative Solutions
- Document and Records Management
Timeline
Service Advisor
One Stop Auto Services, Inc.
02.2016 - 05.2023
Risk & Compliance Manager
Belger Cartage Service
04.2013 - 08.2016
Service Manager
Foley Equipment Company
08.2009 - 09.2013
Automotive Repair -
CTI
High School Diploma -
Southeast High School
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