Rick Hardin
Hospitality Professional
Hamilton,OH
Summary
Seasoned hands on customer service professional. Proven ability to assess and identify difficulties, quickly resolving them without interruption to workflow. Proactive work ethic (attitude is everything!) and a confident self-starter. Highly flexible, not intimidated by ever changing challenges and priorities. Consistently work with the highest level of professionalism and attention to detail through all levels of the organization. Continuously seeking to improve and grow both professionally and personally. Highly approachable, quickly becoming the “go to guy” on the team.
Overview
38
38
years of professional experience
Work History
Materials Management Technician
PCI Pharma
West Chester, OH
07.2021 - Current
- Performed daily floor walks and supervised receive docks to investigate and resolve material issues.
- Monitored inventory storage locations to guarantee safe and efficient movement of materials for stocking and issuing.
- Communication with various carriers to initiate and implement shipping lanes for both international and domestic shipments.
- Forecasted materials replenishment levels by performing analysis of usage, issues and criticality.
- Assembled and erected stocking bins, shelves and decks.
- Managed stockroom service desk and offsite warehouse, documenting and researching inaccuracies to determine best corrective actions.
- 100% execution of shipments daily.
Yard Marshal
Amazon
West Chester, OH
05.2020 - 07.2021
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Managed merchandise inventory transactions.
- Oversaw inventory control levels and verified compliance with storage and organization processes.
- Supervised warehouse operations by managing employees during shifts.
- Adhered to industry best practices for warehousing, material handling and documentation.
- Oversaw daily operations and shipping and handling processes.
- Supported production workers in meeting goals without compromising safety and compliance.
- Operated warehouse material handling equipment correctly to move loads.
- Managed targeted daily metrics within 98% of plan.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
Hospitality Supervisor
Tano Bistro & Catering
Hamilton, OH
07.2018 - 05.2020
- Collaborated with various team members to meet guests' requests.
- Maintained 100% customer service ratings of 5 star rated restaurant significantly through personable service.
- Greeted and assisted guests every day and gathered information about each reservation.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Assistant Manager
Kohls Department Store
Fairfield Township, OH
05.2016 - 07.2018
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, at 100% accuracy by reducing discrepancies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Monitored security and handled incidents calmly.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Restaurant Manager
Pies & Pints
West Chester, OH
08.2013 - 05.2016
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed 25+ person team of cooks and back of house staff for high-end Craft Beer and Pizza restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Organized receptions, promotions and corporate luncheons.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Led and directed team members on effective methods, operations and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
Education
The Ohio State University
Columbus, OhioSkills
- MS Excel
- Inventory management
- Bills of Material
- Budgeting, forecasting, and labor management
- Report writing and documentation
- Flexible and Adaptable
- Data Entry
Timeline
Materials Management Technician
PCI Pharma
07.2021 - Current
Yard Marshal
Amazon
05.2020 - 07.2021
Hospitality Supervisor
Tano Bistro & Catering
07.2018 - 05.2020
Assistant Manager
Kohls Department Store
05.2016 - 07.2018
Restaurant Manager
Pies & Pints
08.2013 - 05.2016
The Ohio State University
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