Rick Harlow
Atlanta,GA
Summary
Experienced pharmaceutical professional skilled in medication management and patient care. Valued for fostering collaborative healthcare environments and achieving impactful patient outcomes. Recognized for adaptability and reliability in dynamic settings, with a strong foundation in pharmacological knowledge and meticulous attention to detail.
Overview
25
25
years of professional experience
Work History
Staff Pharmacist, PRN
Georgia Tech Student Health Center
2022.12 - Current
- Performed PIC and other duties while covering for full time staff
- Aided Pharmacy Manager in redesign of operational workflow
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Educated patients about possible drug interactions and gave special administration instructions for all prescriptions
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases including travel vaccines
- Served as liaison between the pharmacy department and other healthcare professionals, facilitating communication regarding patient care plans.
Pharmacy Manager- Kroger (multiple locations)
Kroger Pharmacy
2009.07 - 2021.01
- Opened a new pharmacy location in 2016 and continued to improve volume by 20% YOY for 4 years
- Met vaccination and MTM goals every year for the last 5 years
- Reduced average customer wait time by 50% at a high volume 24 hour location
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Led a high-performing team of pharmacists and technicians (15+ direct reports) to deliver exceptional patient care and service
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Implement new company initiatives for Customer Service and Operations
- Responsible for store compliance with local and federal laws and regulations
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Experience working in high volume stores with prescription volume of 2,500+ Rx per week
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Solve third party claims issues with a variety different PBMs
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases including many travel vaccines
Assistant Pharmacy Manager
Kroger #298 Ansley Mall
2005.06 - 2009.07
- Administered immunization services including the Travel Vaccination Pilot Program
- Trained new pharmacists and pharmacy technicians on proper procedures and company policies.
- Counseled patients on proper use of prescription and over-the-counter medications.
- Responsible for managing an inventory valued at over $500K
- Solved third party claims issues with a variety of different PBMs
- Promoted pharmacy services to patients and medical providers.
- Supported Pharmacy Manager in conducting regular audits to maintain compliance with state laws and corporate guidelines.
- Increased patient adherence rates by offering medication reminders through phone calls or text messages.
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Mixed, compounded, and dispensed various medications.
Pharmacy Intern
Kroger Pharmacy
2001.08 - 2005.06
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Provided friendly customer service at drop-off and pick-up counters.
- Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.
- Used pharmacy software to enter prescription and insurance information.
- Enhanced pharmacy efficiency by assisting in inventory management, medication storage organization, and restocking shelves.
Pharmacy Technician
Kroger Pharmacy
2000.07 - 2001.08
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
Pharmacy
Mercer University Southern School of Pharmacy
Atlanta, GA2005-05
No Degree - Chemistry
Georgia Institute of Technology
Atlanta, GA2001-05
Skills
- Strong teamwork
- Cleaning and organization
- Customer relations skills
- Patient education and counseling
- Pharmacy operations management
- Immunizations
- Medication therapy management
- Performance metrics
Timeline
Staff Pharmacist, PRN
Georgia Tech Student Health Center
2022.12 - Current
Pharmacy Manager- Kroger (multiple locations)
Kroger Pharmacy
2009.07 - 2021.01
Assistant Pharmacy Manager
Kroger #298 Ansley Mall
2005.06 - 2009.07
Pharmacy Intern
Kroger Pharmacy
2001.08 - 2005.06
Pharmacy Technician
Kroger Pharmacy
2000.07 - 2001.08
Pharmacy
Mercer University Southern School of Pharmacy
No Degree - Chemistry
Georgia Institute of Technology