Rick Heath
Grand Canyon,AZ
Summary
Known for strong collaborative skills and adaptability to changing circumstances, excelling in coordination and problem-solving.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Housing Supervisor
Delaware North
05.2025 - Current
- Supervised daily operations to ensure compliance with housing standards and regulations.
- Coordinated maintenance requests, ensuring timely resolution of resident issues.
- Assisted in training new staff on operational procedures and safety protocols.
- Conducted regular inspections to identify necessary repairs and improvements.
- Monitored inventory levels of supplies, ensuring availability for ongoing operations.
- Streamlined communication between tenants, management, and staff, fostering a positive community atmosphere.
- Implemented preventive maintenance measures to extend the life of building systems and reduce repair costs over time.
- Improved tenant satisfaction by addressing and resolving housing issues promptly and effectively.
- Mentored new team members, providing guidance on best practices in housing management.
- Enhanced building safety by implementing and enforcing housing policies and procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Managed resident relations, addressing concerns to maintain positive community atmosphere.
- Organized employee trips.
- Coordinated maintenance tasks for timely repairs, ensuring comfortable living conditions for residents.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Responded to Common Area Maintenance (CAM) inquiries.
Security Officer
Delaware North
04.2022 - 05.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine patrols, identifying and addressing potential security risks.
- Assisted in emergency response procedures, ensuring quick and effective action.
- Prepared detailed incident reports for management review and analysis.
- Collaborated with law enforcement during investigations as needed to support security operations.
- Responded promptly to alarms, disturbances, or other incidents requiring attention.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Housing Assistant
Delaware North
10.2019 - 04.2022
- Assisted residents with inquiries, providing accurate information about services and resources.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
- Conducted regular inspections of housing units, identifying maintenance needs and coordinating repairs promptly.
- Improved tenant satisfaction by promptly addressing and resolving housing concerns and maintenance issues.
- Facilitated communication between residents and management, enhancing community engagement and satisfaction.
Housing Coordinator
Xanterra Parks & Resorts
01.2014 - 10.2019
- Collaborated with maintenance teams to address repair requests in a timely manner, keeping properties safe and habitable for residents at all times.
- Improved tenant satisfaction by promptly addressing concerns and providing effective solutions.
- Facilitated ongoing communication between tenants and management staff through regular meetings and newsletters, enhancing overall community relations.
- Approached issues proactively to best meet current and future community needs.
- Conducted dorm and apartment inspections to identify safety issues and needed repairs.
- Coordinated housing placements for new employees.
- Coordinated housing placements for new employees.
- Conducted regular property inspections to maintain compliance.
- Organized community events promoting social interaction among tenants, fostering a sense of belonging and creating a positive living environment.
- Developed strong relationships with management, resulting in a higher retention rate of employees.
Education
High School Diploma -
Long Beach Poly
Long Beach, CA06-1991
Skills
- Building inspections
- Policy enforcement
- Maintenance coordination
- Exceptional oral and written communication skills
- Customer service-focused
- Tenant relations
- Maintenance
- Grounds maintenance
- Apartment maintenance
- Staff management
- Preventive Mainteance
- Problem-solving abilities
- Time management
- Problem-solving
- Teamwork and collaboration
- Decision-making
Timeline
Housing Supervisor
Delaware North
05.2025 - Current
Security Officer
Delaware North
04.2022 - 05.2025
Housing Assistant
Delaware North
10.2019 - 04.2022
Housing Coordinator
Xanterra Parks & Resorts
01.2014 - 10.2019
High School Diploma -
Long Beach Poly