Rick Hitchings
Venice,FL
Summary
Dynamic Community Manager with a proven track record at Resort Lifestyle Communities, enhancing resident satisfaction through innovative engagement initiatives. Skilled in operations management and staff training, I successfully streamlined processes and improved service delivery, fostering a vibrant community atmosphere while addressing tenant concerns effectively.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Community Manager
Resort Lifestyle Communities
07.2019 - 08.2025
- Developed and executed community engagement initiatives to enhance resident satisfaction.
- Coordinated resident events, fostering a vibrant community atmosphere and strong relationships among residents.
- Oversaw resident feedback processes, implementing improvements based on survey results and suggestions.
- Collaborated with interdisciplinary teams to create programs that support residents' wellness and lifestyle needs.
- Trained new staff on community policies, procedures, and best practices for enhancing resident experiences.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
Community Manager
Hawthorn Retirement Group LLC
07.2016 - 07.2019
- Managed social media platforms to promote community activities and increase online visibility.
- Analyzed community trends to inform strategic planning for future resident programming and services.
- Led initiatives to improve operational efficiency within the community management team, streamlining workflows and processes.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Education
No Degree - Business Administration And Management
Pensacola Christian College
Pensacola, FLSkills
- Community engagement
- Understanding of tenant laws
- Daily workflow management
- Detailed property evaluations
- Community relations management
- Employee assessment proficiency
- Resource allocation
- Tenant relations management
- Budget management and reporting
- Employee training
Timeline
Community Manager
Resort Lifestyle Communities
07.2019 - 08.2025
Community Manager
Hawthorn Retirement Group LLC
07.2016 - 07.2019
No Degree - Business Administration And Management
Pensacola Christian College
Worked in the Community with our Sales Leader, taking care of walk-in tours, making daily calls.
In all communities, worked as the lead sales manager. Was the exclusive sales leader on Sunday and Monday each week. Worked to assist the Sales Leader the rest of the week giving tours, taking walk-ins on tours, working with data base to make daily calls, following up with prospects. Reviewing lease with new residents and their families. Helping to schedule move-ins, and discussing move-outs with both resident and their family. Many times, move-outs could be saved once I drilled down to the reason they were considering moving.