Rick Jarrar
Columbus,OH
Summary
Strategic, innovative, and visionary executive who exceeds goals, creates operational excellence, and leads organizations to new levels of success through a customer centric and associated based delivery model, data-driven decision making, and high stakeholder engagement. Creative problem solver, excellent communicator, with a collaborating work style.
Overview
25
25
years of professional experience
Work History
Regional Sales Manager
Consumer Portfolio Services
05.2024 - Current
- In charge of business growth for territory comprised of84 auto dealers, including outside sales, relationship management, customer service, program and system training
- Cultivate and manage relationships with existing dealers, enhancing customer satisfaction and driving repeat business
- Key Skills: Salesforce CRM, Business Development, Revenue Growth, Business Planning, Outside Sales, Customer Service, Partner Relationship Management, Account Planning
- Increased monthly sales by over220% in the first100 days through creative marketing
- Grew the number of producing dealers from10 to44 within the first60 days with more effective partner relationship engagement
- Increased number of monthly applications from455 to1,200 in100 days through better program and system training
Head of Lending
Kemba Financial Credit Union
09.2021 - 08.2023
- Leading the45-person lending business including auto lending, dealer relations, business, mortgage, and consumer lending
- Devoted to driving profitability and enhancing the customer and associate user experience
- Developed marketing strategies to improve product cross selling
- Key Skills: Business Development, Sales, Revenue Growth, Business Planning, Outside Sales
- Established a uniform sales process across multiple channels, achieving a21% increase in sales within the first year
- Led a cultural transformation that propelled overall sales performance, with clear goals, performance metrics, and new accountability standards
- Reduced compliance violations and audit exceptions by50% with training and establishing quality control measures
- Streamlined online loan application, reducing fields from43 to20, resulting in a12% increase in digital channel application volume, a25% improvement in abandonment rate, $20,000 annual savings, and better user experience
- Redesigned the business banking group to be relationship-driven instead of transactional, resulting in a62% or $87 million net client portfolio growth
Head of Sales & Lending
Orion Federal Credit Union
04.2019 - 04.2021
- Oversight of lending division of auto, mortgage, and personal loans, including outside sales, process improvement, talent development, and vendor management
- Committed to propelling efficiency, substantial savings, and robust growth
- Key Skills: Process Optimization, National Business Expansion, Marketing Programs, Project Management, Data Analysis, Banking Operations
- Grew sales by $60 million in15 months by adding new dealers and capitalizing on existing relationships
- Led national expansion of RV and Marine dealer business generating $25 million in new business in first year
- Presented an engaging and top-rated session at the2020 National Associate of Federal Credit Unions conference in San Antonio, Texas, receiving a perfect5-star rating and invitations for future strategy planning meetings
VP of Sales
Franchise Pros International
01.2016 - 01.2019
- Led the proactive solicitation and generation of franchise business through an array of dynamic channels, including telemarketing, strategic advertising, robust networking, and high-impact industry events
- Provided comprehensive guidance to investors, facilitating seamless franchise selection, expert contract negotiations, and strategic financing solutions
- Key Skills: Sales Strategy, Relationship Building, Franchise Expertise, Negotiation, Client Relationship Management, Account Planning
- Increased franchise sales revenue by30% within the first year, surpassing a $150,000 budget
- Built strong relationships with investors and franchisors, facilitating successful contract negotiations and franchise selections
- Leveraged telemarketing and advertising to expand the investor base and grow the franchise network
VP of Business Development
Qatar National Bank (QNB)
05.2007 - 10.2015
- Directed one of the largest divisions, overseeing sales, dynamic product development,3rd party oversight, collections, credit policy, and streamlined loan processing
- Centered efforts on driving remarkable revenue growth, pioneering product innovation, and executing successful expansion initiatives to deliver exceptional outcomes
- Key Skills: Sales Strategy, Product Innovation, Market Segmentation, Sales and Sales Support, Marketing Programs, Strategic Management, Banking Operations
- Transformed the consumer banking segment, boosting annual sales from $120 million to $1.5 billion in3 years, while reducing delinquency from18% to5% in18 months
- Introduced innovative products, including a successful vehicle leasing program and a "New to Qatar" banking package, expanding market share by3% within12 months
- Led international expansion efforts, opening consumer banking locations in multiple countries, laying the foundation for future profitability
- Expanded dealer indirect business to new territories
VP of Lending and Sales
Logix Federal Credit Union
03.2000 - 03.2007
- Spearheaded sales initiatives for loan and deposit products, meticulously safeguarding credit quality, unwavering compliance, and highly streamlined collections and recovery processes
- Commanded a dynamic team of110, overseeing a substantial and strategic budget
- Key Skills: Revenue Diversification, Product Innovation, Call Center Optimization, Risk Management, Project Management
- Launched indirect lending, signed new dealers, hired account executives, assigned territories, leading to significant revenue growth and contribution
- Introduced a specialized credit card product to help post-bankruptcy consumers rebuild credit, achieving over100% of targets in cards issued, utilization, and interest income
- Optimized the call center by implementing skill-based call routing, reducing wait times to3 minutes on average and lowering abandonment rates to10% during peak periods
Education
Bachelor of Science (BS) Degree - Electrical Engineering
San Jose State University
San Jose, CASkills
- Strategic planning
- Training and mentoring
- Project management
- Analytical thinking
- Competitive analysis
- Product Development
- Presentations and public speaking
- CRM software
- Goals and performance
- Financial administration
- Forecasting and reporting
- Process improvement
- Budget management
- Operations management
- Performance evaluations
- Vendor management
- Team building
Timeline
Regional Sales Manager
Consumer Portfolio Services
05.2024 - Current
Head of Lending
Kemba Financial Credit Union
09.2021 - 08.2023
Head of Sales & Lending
Orion Federal Credit Union
04.2019 - 04.2021
VP of Sales
Franchise Pros International
01.2016 - 01.2019
VP of Business Development
Qatar National Bank (QNB)
05.2007 - 10.2015
VP of Lending and Sales
Logix Federal Credit Union
03.2000 - 03.2007
Bachelor of Science (BS) Degree - Electrical Engineering
San Jose State University
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