Summary
Overview
Work History
Education
Skills
Timeline
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Richard Johnson

Port Richey,FL

Summary

Results & Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

12
12
years of professional experience

Work History

Commercial Account Manager

Advance Auto Parts
04.2018 - Current
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Analyzed client needs to identify coverage solutions and produced policy and quotes.
  • Recorded accurate and efficient records in customer database.
  • Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.

Commercial Account Executive

Ultimate Medical Academy
05.2016 - 03.2018
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

General Manager

Advance Auto Parts
02.2012 - 04.2016
  • Trained new employees on proper protocols and customer service standards.
  • Managed budget implementations, employee evaluations, and contract details.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Diploma -

Hindel’s Academy
Montpelier, IN

Skills

  • Microsoft Excel
  • Strategic Problem-Solving
  • Microsoft Office
  • Excellent Communication
  • Organization and Time Management
  • Training and Development
  • Problem-Solving

Timeline

Commercial Account Manager

Advance Auto Parts
04.2018 - Current

Commercial Account Executive

Ultimate Medical Academy
05.2016 - 03.2018

General Manager

Advance Auto Parts
02.2012 - 04.2016

Diploma -

Hindel’s Academy

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